Jeremy Watkin
Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.
This blog post was originally published on the Phone.com blog. I have been playing the guitar since I was a teenager and one thing guitarists...
I'm going to share a secret with you that only my parents, siblings and wife currently know. When I was a child I...
I was frequenting one of my favorite warehouse stores recently as I do a few times a month. As I approached the cash...
I'm currently in the midst of reading the book "Service Failure" by Jeff Toister and was reminded of one of the worst service failures...
In my house we are definitely in the Disney era. Every time we introduce a new movie, we watch it many, many times...
A friend of mine was sharing his disdain for a local sandwich shop today and it totally reminded me of a particularly hilarious incident...
I've been thinking a lot about multitasking since reading a blog post by Jeff Toister entitled "Why Multitasking Hurts Customer Service." For the...
By now we've set some ground rules on this blog, none more important than avoiding the word NO at all costs when working with...
Still being somewhat new to this adventure called parenting, my wife and I recently made a critical discovery. On long road trips with...
In part one of this post, I shared a poor experience at an auto parts store last week and ended saying I would tell...
One nice thing about having an old car is that it gives me no shortage of customer service experiences to write about. On...
I have received two noteworthy upgrades in my life. The first was a couple years ago when my wife and I were returning...
I thought Jenny's post on The Sofia Rule yesterday was absolutely fantastic. It is a great piece of advice to picture cute little...
In a recent post, I shared "9 Obstacles For Building Long-Term Customer Relationships" from a recent presentation I made to a group of MBA...
For those of you out there with little kids, Souplantation (aka Sweet Tomatoes) is an amazing place to take them for dinner. Left...
I had a rather eye-opening experience yesterday. I make it very clear on my social networks that I love awesome customer service stories...
A few days ago, I was reflecting on an experience with customer service and decided to twist an old saying: To Err is Human. ...
I recently had the privilege of presenting to a group of MBA students in a marketing class about ways companies can build long-term relationships...
At our office we have been talking quite a bit about the unique abilities and strengths of our customer service team using StrengthsFinder. ...
As a father of young children I am finding that I often wake up on Monday feeling the need to recover from the weekend....
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