Jeremy Watkin
Jeremy Watkin
Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.
7 Customer Service Stories You Can’t Make Up
One of the ways I keep track of ideas for future blog posts is to jot down some quick notes in WordPress and save...
Observing a Culture of Excellent Service
Take a moment and think about a company that you know for a fact has built a culture of excellent service. The company...
Does Customer Experience Really Matter In Long-term Airport Parking?
I am most certainly a creature of habit and when it comes to travel that fact may very well be magnified. I don't...
The Power Of “Let Me See What I Can Do!”
Have you ever asked someone if they could help you find a solution for a problem and without blinking an eye or lifting a...
5 Essential Components Of Choice In Customer Service
I have become keenly aware of the contrast in "shopping styles" between my wife and me. Given the opportunity to shop without kids,...
Names Are A Big Deal
This post was originally published on Shep Hyken's blog as a guest post and I wanted to share this with our readers as well....
Keeping Your Cool When Things Heat Up
This isn't the first time I have prefaced a bad customer service experience by saying something nice about a company but I'm at it...
Be A Company That People Tell (Good) Customer Service Stories About
A colleague shared a bad customer service story with me the other day and it really got me thinking. Before I tell you...
Which Customer Isn’t Always Right? This Guy!
Seriously, does this guy talk about anything else other than running? The answer to that question is apparently "Not really." I recently...
Mrs Bigglesworth Knows Sandwiches And Customer Service
I am amazed at the number of stories we tell about customer service relating to experiences with sandwiches. Apparently sandwiches are a hot...
Monday Motivation: If You Fall, Get Back Up Again
Well I literally had a revelation while running last Saturday. My body became all too acquainted with the asphalt. I was just...
Is There Anything Else I Can Help You With?
Somewhere way back when, I had called a company for phone support and at the end of a very friendly support call, the agent...
5 Pillars Of Quality Customer Service
I once had the privilege of taking a class devoted about Quality. One of my favorite concepts from the course was the word...
Trader Joe’s Checks The Eggs!
I am such a fan of people and companies that do the little things for customers. So much so that I unilaterally created...
Monday Motivation: Identify, Share And Inspire Awesome Customer Service
One of my favorite stages in raising kids thus far is when they are just discovering words. Part of it is that words...
Customer Service: If You’re Not Getting Out Of Your Chair, You’re Doing It Wrong!
As parents we try to save the "E" word for special occasions. Of course I'm talking about the word "Emergency." Last week...
Defining Valuable Customer Service
I recently wrote a post on the Phone.com blog defining the word "value," which is one of our service standards. Value is so...
The Church Of Customer Service
For whatever reason I have worked with a number of customers over the last week that had unique circumstances that made resolution of their...
It’s Customer Service Week. Let’s Make Some Memories.
It was on my usual Saturday long run this weekend that I noticed something. As we've turned the calendar into October, the mornings...
Why Do I Keep Having To Repeat Myself
Ok, I have one more dig at my favorite membership warehouse. I'm sure it's obvious the establishment I am referring to but let...