Jeremy Watkin
Jeremy Watkin
Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.
Meet Cesar– Super Customer Service Ultrasound Technician
I have been on a real bad streak from a customer service standpoint. I already told you about my Customer Experience That Has Steeped...
4 Key Chat Metrics For Those Of Us That Don’t Like Chat Support
I have a confession for you. As a customer, I love the convenience of chat support. As a customer service director, I hate it. ...
Customer Experience Failures Are No Laughing Matter
I have the ability to think of funny memories and laugh to myself. The one problem with that is that I get disturbed looks...
8 Customer Service Tips For Surviving An Outage
If you work for a tech company, it’s never a matter of whether or not you will have an outage– it’s a matter of...
A Customer Experience Concern That Has Steeped Far Too Long
I'm in a quandary and I could use some help. I am an avid drinker of green tea and have a favorite brand...
Over Promise, Under Deliver- Initiate Meltdown Sequence
Spending an entire day indoors with young children can be brutal. We are constantly finding ways to get out of the house and...
5 Characteristics Of Caring Customer Service
Over the past couple years, I have fallen in love with companies like Zappos, Nordstrom and Ritz-Carlton. These companies have made a name for...
Monday Motivation: Emphasize The “WE” In Awesome
I received a couple Christmas gifts from colleagues this year that really stood out to me. The first was a Rubik's cube. ...
An Exasperating Experience With A Pizza
On a recent trip to breakfast with my family, I was reminded of a particularly frustrating experience I had at the pizza place next...
Awesome Customer Service Sealed With A Thank You Note
Shortly after starting this blog, Jenny Dempsey and I attended a webinar held by Zappos talking about their philosophy of customer service (Click here...
Restaurant Rumblings Part 1
In our office, a trek to Starbucks is a hallowed event. We love these trips and before you start to worry, I'm not...
17 Things I Hate About Customer Service
We recently asked our customer service representatives two simple questions. What do you love about customer service and what do you hate about...
My Guilty Little Customer Experience
I have a public service announcement for all stores where shopping occurs. I'm a guy therefore I do not like shopping. Be...
Monday Motivation: Let’s Un-ruin Someone’s Day Today
I love walking the neighborhood during the holidays and soaking in all of the festivity in the form of the decorations on houses. ...
An Exercise In Making The Customer’s Day
I will come back to this often but our mission for this blog is to learn how to communicate better and share our journey...
The 9 Dreaded Words Of Any Customer Service Director
The 9 dreaded words of any customer service director are "Let me speak with the head of customer service." A while back I...
Peyton Manning Knows Awesome Customer Service
As an avid sports fan, I frequently turn to ESPN.com for the latest news and information about the teams I follow. It's rare...
A Day of Good Service
Hey readers, how was your day? Mine was awesome! It started with a trip to the dentist and ended with my car...
5 Strategies For Delivering Accessible Customer Service
One of my all time favorite ad campaigns was and is the Staples Easy Button. For whatever reason the concept of having a...
Monday Motivation: Celebrate Milestones Big AND Small
As I alluded to in a previous post, the Thanksgiving turkey trot is fast becoming a favorite tradition for me. In this most...