Jeremy Watkin

Awesome Is In The Eye Of The Beholder

To illustrate a point this week, I asked our customer service team to each send me an image that best exemplified the word "AWESOME."...

Building A Customer Service Team Of Experts

At my house, I call the plumber often and let me tell you how the process usually goes down. I'll have a plumbing...

When I Say Empathy, This Is What I Mean

I had my wisdom teeth extracted a week ago and the two words I have learned you don't want to hear in relation to...

My Last Post About Cars

My experiences with auto parts stores of late are well documented on this blog and if you believe the title of this post, think...

Customer Service Nightmares

What thoughts go through your head when you hear particularly negative feedback from an employee or customer? Think of the plethora of emotions...

Conference Review: Customer Experience Exchange West Coast

I was recently invited at the last minute to attend the Customer Experience Exchange conference by IQPC held in my own back yard. ...

Repeat After Me. To Assume Makes An

Sunday was Mother's day and I'm reminded of a simple yet powerful lesson my mom taught me when I was growing up. I...

Monday Motivation: Whose Team Are You On?

It's so easy in the world of customer service to develop an us versus them mentality. Heck, in companies it's just as easy...

redbox Delivers A Top Notch Customer Experience

When I was growing up, my dad loved to rent movies but we were never a Blockbuster family. We always opted to rent...

Lessons In Serving From The Movie “Click”

I'm going to keep the introspection train rolling today after a terrific post by Jenny entitled "Contagious Customer Service Starts With A Smile." As a...

My Apple Experience

I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video...

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