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Jim Rembach

Jim Rembach
Jim Rembach is recognized as a Top 50 Thought Leader and CX Influencer. He's a certified Emotional Intelligence practitioner and host of the Fast Leader Show podcast and president of Call Center Coach, the world's only virtual blended learning academy for contact center supervisors and emerging supervisors. He’s a founding member of the Customer Experience Professionals Association’s CX Expert Panel, Advisory Board Member for Customer Value Creation International (CVCI), and Advisory Board Member for CX University.

Why MBAs are the Worst Leaders

The following is from an interview Steve Coomer had with Professor Henry Mintzberg. The excerpt below was taken from the discussion regarding what it...

3-Year Low for Employee Engagement yet Employers Clueless

A recent article in USA Today titled Workers eager to job hunt as morale plunges highlights the reporting of a recent study that reveals...

How to Prevent Leadership Development Failures

The traditional path for Leadership Development focuses on the improvement and refinement of skills, and the understanding of models that aid in the diagnosis...

Is Bad Leadership to Blame for Employees Poisoning Boss?

2 NC cafeteria workers accused of poison attempt March 02, 2011 ALBEMARLE, N.C. (AP) — Authorities say two North Carolina high school cafeteria employees...

12 Culture Traits from the Masters of Leadership

Leadership is often defined as a set of skills or attributes possessed by a person known as "the leader." Accordingly, leadership development is treated...

11 Laws of Leadership at Work

Throughout the course of my working career, which goes back to the age of 15 when I worked in a transmission shop owned by...

5 Rules the Best Leaders Use for Reducing Workplace Conflict

Is your company plagued with co-worker versus co-worker or leadership versus employee disagreements and petty hostilities? Just because you don't openly see the workplace...

Can Free Speech Analytics Software Overcome the 3 Barriers to Adoption?

The speech analytics software market is growing rapidly, even in this recessionary market. Despite this fact, many organizations are not launching speech analytics programs....

Is Dial to Disconnect Causing Your Speech Analytics Insights to Fail?

When our CEO says, "I can't see the whole picture." I know she is feeling a lot of anxiety about making the wrong...

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