Home Authors Posts by Josh Brown

Josh Brown

Josh Brown
Helpjuice
Josh Brown is the Marketing Manager at Helpjuice. Prior to working at Helpjuice, Josh has had a number of customer-facing roles from working in sales to customer support which has helped shape his views on the need for businesses to build a customer centric culture.

5 Customer Experience Strategies to Keep Customers Coming Back

Josh Brown -
You’ve heard it time and again since Walker released its famous report back in 2013: By 2020, customer experience will be the key way companies...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink