Joseph Michelli
Joseph Michelli, Ph.D.
Joseph Michelli, Ph.D., an organizational consultant and the chief experience officer of The Michelli Experience, authored The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company and the best-selling The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary.
Listening and Leading Customer Experience in Uncertain Times
Listening and Leading Customer Experience in Uncertain Times Skip to content ...
Isn’t It Time for Ecosystem Mapping? | The Changing World of Customer Experience
Isn’t It Time for Ecosystem Mapping? | The Changing World of Customer Experience Skip to content ...
Are Customers Getting Smarter than Business Leaders? Hard Truths About Customer Experience!
Are Customers Getting Smarter than Business Leaders? Hard Truths About Customer Experience! Skip to content ...
Everything Matters When It Comes to First Impressions | Mastering Your Customer’s Arrival Experience
Everything Matters When It Comes to First Impressions | Mastering Your Customer’s Arrival Experience Skip to content ...
Leveraging Trends to Drive Business Success through Customer Experience
Leveraging Trends to Drive Business Success through Customer Experience Skip to content ...
How to Deliver Memorable Customer Experiences in a World Without Walls | 2020 and Beyond
How to Deliver Memorable Customer Experiences in a World Without Walls | 2020 and Beyond Skip to content ...
Prioritization – Looking Back, Letting Go, and Moving Forward
Prioritization - Looking Back, Letting Go, and Moving Forward Skip to content ...
Imagine it is 2025 – How’s Your Customer Experience?
Imagine it is 2025 - How’s Your Customer Experience? Skip to content ...
Slowing Down to Savor the Season – Unplugging to Connect!
Skip to content In the spirit of living what I share in this blog, I have lightly modified a post from years gone by… About…
Put a Bow on It | The Art of Wrapping and Trimming Your Customer Experience
Put a Bow on It | The Art of Wrapping and Trimming Your Customer Experience Skip to content ...
Not All Customers are Jolly but Service Professionals SHOULD BE
Not All Customers are Jolly but Service Professionals SHOULD BE Skip to content ...
Winning this Holiday Season | The Art of Selling through Human Experience Creation
Winning this Holiday Season | The Art of Selling through Human Experience Creation Skip to content ...
Create a Hostile Environment for the Ungrateful
Create a Hostile Environment for the Ungrateful Skip to content ...
Catching What is Right | The Art of Service Storytelling
Catching What is Right | The Art of Service Storytelling Skip to content ...
Convenience over Privacy? Paying Attention to Consumer Trends
How should companies balance technology-driven personalization/convenience with customer privacy? Consider that 4,000 Swedes have already placed a chip into their bodies. Convenience over Privacy? Paying…
Customer Experience Excellence Requires Shared Communication Platforms
Customer Experience Excellence Requires Shared Communication Platforms ...
The Never-ending Journey to Customer Experience Excellence
The Never-ending Journey to Customer Experience Excellence ...
How’s your growth mindset? The link between mindset and customer experience
Let me guess, Your children are above average, You have an outstanding sense-of-humor, Your business is delivering a remarkable customer experience, and You’re blessed with…
Human Experience in A Technological World
My momma used to say, “If you can’t say something nice – don’t say anything at all.” That guidance has typically proven to be invaluable.…
Customer Segments or Customer Need States?
Customer segments or customer need states? The answer is … both! It’s an important distinction in which I work with my clients to understand and…