Johnny Rosa

No. Robots Will Not Replace Humans.

Robotic Process Automation will take over the litany of tedious tasks that slow us down, however. Robotic Process Automation (RPA) is transforming CX and customer...

Three Benefits to Contact Center Automation

Improving contact center interactions will have a critical impact on enterprises in 2018 Interacting with customer service is a generally aggravating, if sometimes unavoidable, experience....

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