Johnny Rosa

How Can Businesses Make Sure We Communicate Effectively In A World Full Of Messages?

A three-step guide for effective customer interactions in 2018 Properly communicating a message is a critical task for any enterprise. It wouldn’t matter if a...

5 Statistics To Know About The Future Of Customer Service

Important numbers to remember in the era of the customer The customer service landscape has been shifting for a few years. The rapid growth of...

How Logistics Benefits From The Smartphone Revolution

Customers want multiple digital channels to connect to shipment companies. Now it’s easier than ever to give them what they want. Today’s smartphone-obsessed society is...

Comprehending the Touchpoint Explosion and Its Impact on CX

A guide to understanding the complex customer touchpoint landscape My great-grandfather built houses for a living. When he needed supplies he visited the local hardware...

No. Robots Will Not Replace Humans.

Robotic Process Automation will take over the litany of tedious tasks that slow us down, however. Robotic Process Automation (RPA) is transforming CX and customer...

Three Benefits to Contact Center Automation

Improving contact center interactions will have a critical impact on enterprises in 2018 Interacting with customer service is a generally aggravating, if sometimes unavoidable, experience....

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