Johnny Rosa
Johnny is a Marketing Assistant at Zappix, the leading provider of Visual IVR, creating technology to increase customer self-service, reduce calls to live contact-center agents, and lower costs for enterprises.
A natural communicator, Johnny enjoys nothing more than talking with others about their passions. Seeing new opportunities to connect and convey ideas is a constant adventure for Johnny.
Sending the right message to customers when they need to see it can save companies money and greatly improve the customer experience In a world...
Key boosts to efficiency and productivity without the lengthy project timelines and rising costs of true AI and Machine Learning implementations have rocketed Robotic...
The age of automation is upon us, but which technology is right for businesses? The age of bots and automation is upon us. Chatbots made...
A three-step guide for effective customer interactions in 2018 Properly communicating a message is a critical task for any enterprise. It wouldn’t matter if a...
Important numbers to remember in the era of the customer The customer service landscape has been shifting for a few years. The rapid growth of...
Customers want multiple digital channels to connect to shipment companies. Now it’s easier than ever to give them what they want. Today’s smartphone-obsessed society is...
A guide to understanding the complex customer touchpoint landscape My great-grandfather built houses for a living. When he needed supplies he visited the local hardware...
Robotic Process Automation will take over the litany of tedious tasks that slow us down, however. Robotic Process Automation (RPA) is transforming CX and customer...
Improving contact center interactions will have a critical impact on enterprises in 2018 Interacting with customer service is a generally aggravating, if sometimes unavoidable, experience....