Jean-Marc Robillard

Meet me at the corner of Technology Blvd. and Engagement St.

Although technologies in the areas of Enterprise Communications and CaaS (Communications as a Service) have advanced immensely in the last decade, most contact centers...

Let’s talk about reducing contact center agent stress

On January 25th, Bell sponsored a very successful "Let's Talk" day again this year, and it reminded me of the upcoming Mental Health Week...

Managing agent engagement for an improved CX

“Almost every survey highlights the high priority of employee engagement for organizations — especially as a leadership pain-point. But how much is leadership actively...

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