Jim Berardone

Not Having Strategic Conversations with Customers? Here’s How to Fix That

I keep hearing “our Customer Success Managers need to have more strategic conversations with our customers.” I’ve heard this in numerous discussions with customer...

5 Tips to Help Customers with Goal-Setting in 2017

With the start of the New Year, the goals of customers are on my mind and the minds of many customer success managers. It’s...

7 Strategies to Benchmark SaaS Customers to Success

Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps...

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