Jill Griffin
Jill Griffin
Griffin Group
Jill Griffin is a "Harvard Working Knowledge" author of three books on customer loyalty. She serves as public board director for Luby's Cafeterias, Fuddruckers and Jimmy Buffets' Cheeseburger in Paradise restaurants. Microsoft, Dell, Marriott Hotels, Ford, Toyota, Wells Fargo, IBM, Subaru are a few of the clients served since she hung out her "Loyalty Maker" shingle in 1988. Jill delivers customized keynotes worldwide. Sign up for her monthly loyalty tip at www.loyaltysolutions.com.
The Screamer, Floor Cleaner and Me
Strategy and execution. Consider them your loyalty plan's siamese twins. Neither thrives without the other. Just this week, I've had calls from two corporations...
What I Got for Christmas
I goofed. In the haste of the holidays, I made a quick trip to the neighborhood grocery for a must-have baking ingredient. Preoccupied with...