Jennifer Kirkby

What Is It That Customers Value Most?

This article was originally published by GCCRM. Ask a consultant how to improve your "customer experience," and words of wisdom will flow. Ask a consultant...

Customer Experience–The Voice of the Customer

Published with the permission of the Customer Management Community . Customer feedback is kick-starting CRM programs, improving product design and enabling six sigma projects. Feedback is...

2005: The Year of the Customer Community

Published with the permission of MyCustomer.com. Wikis, RSS and weblogs: If you have not yet been assailed by these terms, I guarantee you will be...

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