Jen Kuhn
Jen Kuhn
Jennifer Kuhn is a talented, energetic and enthusiastic consultant, trainer and speaker. She has provided thousands of employees, coaches and executives with guidance while they work to enhance their professional skill development. Jen's approach has been hailed by participants who were initially skeptical or resistant. Her unique and non-threatening style wins over the most jaded employee that allows them to learn and grow within their organization.
Deadbeat Leaders
Kelly and I recently facilitated an all-employee training day for a credit union. The employees were enthusiastic, open-minded and willing to take risks (as...
Customer Service: The X Factor
Revolve your world around the customer and more customers will revolve around you. ~Heather Williams There are 6 levels of customer service: Poor Service Recovery…
What’s the Point?
The wisdom of children never ceases to amaze me. During an Easter egg hunt, my six year old niece was on the prowl...
Experience the Employee Difference
Picture this: YOU, in a hotel that takes "Pride in the knowledge that our guests can count on Marriott's unique blend of quality, consistency,...
Leaders Unexpected
"Hope is like peace. It is not a gift from God. It is a gift only we can give one another." ~Elie...
Malcolm X, Martin Luther King, Jr., and the Pathetic Leadership of ME
"You're not supposed to be so blind with patriotism that you can't face reality. Wrong is wrong, no matter who says it." ~Malcolm X "Cowardice...
Stop TOUCHING Me!
“Nothing in the world is more dangerous than sincere ignorance and conscientious stupidity.” Dr. Martin Luther King, Jr. Children bring to the world a sense...
Respect THIS.
Self-absorbed leaders of the world: You are done. Over-cooked. Fried. Put a fork in yourself. Or, please, seriously, please, let me. Just this weekend...
Your Leadership Legacy
If you are in a position of leadership, formal or informal, you have a tremendous responsibility. This is not a burden, it’s an honor;...
Customer Service Wake Up Call
There are certain expectations consumers have of businesses. They are just a given, with no questions asked. For example, when you eat at a...
The Invisible Consumer
Have you ever felt ignored, unimportant, annoyed, upset, disenchanted or as if you were a bother as a customer, patient, parent or student? Where...
The Apple iPhone 4 has a Death Grip on YOU
If you own an Apple iPhone 4, I give you my condolences. Right now, Apple has you in a consumer death grip. The problem...
Internet and iPhone and Blackberry, Oh MY!
In this age of technology, I often wonder whether or not we are too connected. Gone are the days when we each had a...
Snapshots of Inspiration
I believe that in order to lead, you must also be able to inspire. Inspiration. When was the last time you were truly inspired? ...
The Untapped Market of Customer Service
I find little evidence of a positive customer service trend in businesses today. I look for it at every opportunity. I’m like a scientist,...
Perfection or Progress?
There are perfect games in baseball. Just check out Chicago White Sox player Mark Buehrle. There are perfect 10s in diving. Greg Louganis comes...
4 Sure Fire Ways to Alienate Your Employees
I am sure we have all experienced an ineffective manager (also known as the bad boss) at one point in our professional lives. The...
Wanted: Inspiration
“I’ll be more enthusiastic about encouraging thinking outside the box when there’s evidence of any thinking going on inside it.” ~Terry Pratchett I’m...
An SOS From a Coach – What Advice Do You Have?
I have the honor and privilege to work with many managers and supervisors in developing and enhancing their management and leadership skills. I often...
Talk to Your Team Thursday
When was the last time you got of your office and talked with your team? And when I say talk to your team, I...