Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
[12/11/2019] The MaritzCX Experience Forum is a complimentary one-day event in New York. It is designed to deliver best practices, insights from thought leaders, and inspiring idea exchanges for customer, employee, and patient experience experts. Register today for this free event and prepare to be INSPIRED. See you in New York.
Customer loyalty programs are often equated with simple “earn/redeem” reward schemes, which cannot address “loyalty” in its entirety. Learn how to achieve customer experience excellence using “Redefined Customer Loyalty Programs” as a framework to enable your company to gain & utilize a deep data-driven understanding of your customers.
[10/08/2019] Three years into a revolution in Conversational Commerce, with tens of thousands of “Proof of Concepts” and a myriad of marketplaces for microservices and APIs, there’s good cause for decision makers to take pause and examine past successes and failures along with future options.
[11/19/2019] In this webinar, you will get practical, how-to advice from the person who built a successful CX program at one of the most customer-obsessed companies in the world. Learn how to staff your CX team, what customer feedback matters, and how to create accountability and affect change throughout the business.