Jeanne Bliss
Jeanne Bliss
Jeanne Bliss was a CCO for 25 years, and now runs CustomerBliss where she leads customer experience transformation around the world with CCOs and the C-Suite. She is a co-founder of the Customer Experience Professionals Association. Her two best-selling books are Chief Customer Officer and I Love You More Than My Dog. Her newest book is Chief Customer Officer 2.0 - How To Build Your Customer-Driven Growth Engine.
How FRESH are you?
Are you agile and flexible in delivering for your customers (and employees)? There's a rule of thumb at LUSH cosmetics, and that's to fearlessly retire...
If You Shed Legacy Industry Practices – What Could You Become?
Customer experiences are delivered year after year in many industries without challenging or changing process, policy or approach in what they do. And...
Guarantee the Customer Experience – Remove Price and Worry from Buying Decisions
Most guarantees put the monkey on the customer's back to manage a countdown clock on product happiness. They put a limit on the time...
Chief Customer Boot Camp: Evaluate Your Company Power Core
Installment Two: Evaluate Your Company Power Core Make Customers a True Priority of Your Business Your company's Power Core origin, function and impact will determine...
Chief Customer Boot Camp: Getting Past Lip Service to Passionate Action
Installment One: Chief Customer Officer Aptitudes Welcome to Chief Customer Officer Virtual Boot camp! Having held the role of Chief Customer Officer, reporting to the…
Is Your Customer Communication “Vanilla”?
Would you want to read your company emails, packing slips and bills? As consumers in an online market we are often asked to “register”...
Domino’s Turns to their Customers as “Pizza Paparazzi”
267,000 YouTube views and counting – customer’s photos now sell Domino’s pizza for them! “If we’re going to be real and honest about the...
Customer Experience Leadership Survival Guide – Part 5
Installment 5 of 5 5 Reality based actions to make customer experience work inside your operation. “One Company” Customer Experience Culture This part of the...
Grow Your Company by Hiring for Life
When talking about the concept of customer experience, the name Chick-fil-A never fails to surface. Recently, an article about the tactics used by Truett...
Customer Experience Leadership Survival Guide – Part 4
Installment 4 of 5 5 Reality based actions to make customer experience work inside your operation. Make Customers an ASSET of Your Business I call…
Answers for Call Centers – How to “Earn the Rave” of Your Customers and Employees (Part 2)
I recently joined Mitchel Forney, the Marketing Coordinator at Voiance Language Services, on a webinar to discuss the 5 Decisions that will help you fully...
Answers for Call Centers – How to “Earn the Rave” of Your Customers and Employees (Part 1)
I recently joined Mitchel Forney, the Marketing Coordinator at Voiance Language Services, on a webinar to discuss the 5 Decisions that will help you fully...
Build Your Customer Empathy Engine. Watch Your Business Grow.
BusinessWeek names 25 companies every year to their list of service champions. They start with a list based largely on brands in J.D. Power...
Does your culture stick when times are tough?
When something goes wrong with a customer, do you take the opportunity to stand up, "Say Sorry," and make things right? A JetBlue flight attendant...
Earning Your Customers’ Rave: Make These 5 Decisions, And Customers Will Grow Your Business For You
When you make decisions that respect and honor customers, you will earn their admiration; eventually even love. Then customers will begin to grow your...
Amazon and Zappos: A Marriage Made in Retail Heaven?
As most avid shoppers now know, Amazon has acquired Zappos.com in a transaction that exceeds $800 million. This is clearly great for Zappos investors....
Gone but Not Forgotten: Five Steps for Regaining Customer Trust and Customer Revenue
Every business has customers who have departed. There are a variety of reasons that prompt departure. And how you react to the...
CIOs Need to Become Customer Champions
When asked by the Conference Board in 2005 to rank the challenges that keep them up at night, U.S.-based CEOs put customer loyalty and...
Take This Quiz: Actions CEOs Take If They’re Committed to Customers
Answer the 12 Commitment Questions Below to Find Out ...
How To Inspire and Drive the Very Best: 10 Actions That Won’t Cost a Thing but Your Personal Passion
Inspired customer leadership in the very best companies on earth came from the heart and soul of the impassioned leader of the organization who...