Jeanne Bliss was a CCO for 25 years, and now runs CustomerBliss where she leads customer experience transformation around the world with CCOs and the C-Suite. She is a co-founder of the Customer Experience Professionals Association. Her two best-selling books are Chief Customer Officer and I Love You More Than My Dog. Her newest book is Chief Customer Officer 2.0 - How To Build Your Customer-Driven Growth Engine.
A set of competencies exists in organizations that have learned to develop and deliver customer experiences across the silos. These customer focus competencies form a...
What you're signing up for here is to take someone running an operating area (such as customer service) and layering the cross-functional customer work...
Once you've determined where the effort should report, determine what structure will work best in your organization based on commitment and resources. Organize for...
CustomerThink Founder/CEO Bob Thompson interviews Jeanne Bliss of CustomerBLISS about the role of the Chief Customer Officer and her advice for achieving success with...