Jeanne Bliss
Jeanne Bliss
Jeanne Bliss was a CCO for 25 years, and now runs CustomerBliss where she leads customer experience transformation around the world with CCOs and the C-Suite. She is a co-founder of the Customer Experience Professionals Association. Her two best-selling books are Chief Customer Officer and I Love You More Than My Dog. Her newest book is Chief Customer Officer 2.0 - How To Build Your Customer-Driven Growth Engine.
Defining the CEO Customer Commitment
Is Your CEO Serious About Driving the Customer Agenda? Answer the 12 commitment questions to find out. Most CEO's are 'committed' to customer focus and...
Do You Have a Service Magnet?
Is there something complimentary you can offer to your customers?A gesture where you support their life – so customers can get to know you...
How Experience Reliability Gives You a Story to Tell in Social Media
For beloved companies, "deciding to be there" is about operational reliability. Your experience reliability is what gives your customers a story to...
The Prosperity of Beloved Companies
Having a clear path for decision-making drives both financial prosperity and prosperity of the human spirit.Employees stay and become more valuable.Customers become the...
Five Decisions to Transform into a Beloved Company
Beloved companies make five decisions that mark their place in the universe with customers and employees. Decision 1: Beloved Companies Decide to Believe "We trust...
What Story is Being Told About You in the Marketplace?
What's the story that's being told in the marketplace about you?Is it the story you want told? Where are you today? Watch More:Are You...
Being Real is about Managing the Life Not the Spreadsheet
Listen to Jeanne discuss three actions for putting humanity on the line in how you do business. Read More: Do You Walk in Your Customers...
How Social Media Grows the Beloved Companies
On Yelp, epinions, and thousands of websites every day, customers aren't afraid to talk about the companies they love, but first you need to...
Three Actions to Build a Culture of “Belief” in Your Organization
Take action to make "believing" a core competency in your organization and culture. Read more:Do Your Employees Feel Trusted? - The Container Store is a...
What to Assess & Measure in the CCO’s First Year
Its important for the Chief Customer Officer (CCO) to ensure that there is a real understanding of what can be accomplished in the first...
Do You Know Your Company’s Power Core?
Understanding your company's Power Core is a first crucial step in knowing how to proceed with your customer agenda. The Power Core represents: Your company's…
The Difference between an “Everyday” Company and a “Beloved” Company
The decisions we make tell a story to customers, employees and the marketplace, about how much we're thinking about the people on the other...
What a Customer Experience Consultant Can Do for You
Is your company considering customer experience as a discipline inside your organization, and wondering if a customer experience consultant is a worthwhile investment? ...
Do You Need a Chief Customer Officer?
Most CEO's no longer need to be convinced of the importance of retaining customers and developing relationships with customers. What's on their mind...
Why the Moments of Truth Are Alive and Well
Do you have consensus on how to define the experience you deliver to your customers?Do you have consensus on the stages of the experience?Have...
Customers in Captivity – Part 2
(Part 2 of a 2-Part Series) After reading this, how much of this stuff would make you feel loyal?Scratch that. After reading this, how...
Customers in Captivity – Debunking the Loyalty Program Fluke
(Part 1 of a 2-Part Series) Let's hold a mirror to ourselves people! The gig is up. Customers have our number and they've...
Is Your CEO Serious About Driving the Customer Agenda?
I've never seen a CEO who wouldn't sign up for customer loyalty, customer focus and just plain improving things for their customers. It's...
5 Actions For Chief Customer Officers to Take Right Now to Grow Your Business
If you are in the business of serving customers, NOW is the time to create opportunities when people and businesses are ready to spend...
Do You Decide to Say “Sorry”?
The humanity of a company and how it reacts in adversity shows the true colors of that company more than almost any situation they...