Jean-Francois Damais

Get Fair or Fail: Why Fairness is Key to Business Success

Acknowledgement of customer experience as a driver of business performance is at an all-time high, with most companies making significant investments to meet their...

Predicting Retention and Word of Mouth: Are Your Customers Working Harder Than Your Company?

If you are a business owner or executive, you know how easily customer complaints can slip through the cracks and...

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