Jason Alley
Jason Alley
Jason Alley is a senior solutions marketing manager for Interactive Intelligence. Since his employment in 2010, Jason has helped Interactive Intelligence develop market requirements and go-to-market strategies for contact center, customer experience, and cloud solutions. Prior to Interactive, he spent ten years consulting with large enterprise contact centers and suppliers for Vanguard Communications, and a company he later founded, SmartContact Consulting. Jason spent the first seven years of his career in sales, marketing, and product management.
Four Tips to Take Your Customer Service from Good to Great
I’m always thinking about what goes into stellar customer service, due to my professional experience speaking with companies about their customer service goals and...
The Age of Social Customer Service: A New Method for Matching Customers and Agents
Customer service is transforming as companies seek to reinvent the experience to better meet the needs of today’s empowered customer and find new ways...