Jason Whitehead
Jason Whitehead
Jason Whitehead is CEO of Tri Tuns, LLC, an organizational effectiveness consultancy specializing in driving and sustaining effective user adoption of IT systems. He works at the intersection of technology, process, culture and people to help clients actually achieved measurable business benefits from their technology investments.
“We don’t care. We don’t have to.”
Do you remember this Saturday Night Live advertisement skit with Lily Tomlin as a phone company employee? I remember watching this clip when I was...
Are we changing yet?
I recently had coffee with a very gifted organizational change consultant and we got talking about different change challenges organizations face. She was telling...
Jacklighting Executives – The question that always stumps them!
Here is a fun game to play – I call it "jacklighting executives". The way it works is you ask an executive (the more...
Drop and give me 20! Boot Camp Lessons for CRM Success
When talking with a friend who's a life-long fitness fanatic, she told me she recently started a 10-week fitness boot camp. This is in...
7 Lessons From the Gym for Improved IT User Adoption
I do some of my best thinking when I'm exercising. My mind shuts off all the day-to-day life noise and drifts off into uncharted...
Are Cows the Key to IT success?
Cows and computers? Really? It's not as udderly ridiculous as it sounds. Back in the mid '90s, I undertook a research project as part of...
HR is the Key to CRM success!
Most CRM failures are not due to the system, but because of poor user adoption. CRM systems sit idle. Data is entered late (if...
Beware! 5 Signs That Your Good (IT) Idea is Turning Bad
The start of a new IT project is fun. People are excited. Anything is possible. The sky's the limit. People get inspired – or...
What Should You Do When People Don’t Use Your “Mandatory” CRM System?
I can't tell you how many conversations I have had with C-level executives who tell me they spend tons of money and countless hours...
When Do IT Projects Fail?
(Hint: it is AFTER go-live) A friend of mine was telling me about an upcoming event that is focused on discussing failed organizational initiatives as...
5 Things Every CIO Needs to Know about Cloud Computing
Many CIOs are well-versed (or becoming well-versed) in the technical and price components of cloud systems. One area where they are still evolving their...
5 Things Every Chief Financial Officer (CFO) Needs to Know Before Moving to the Cloud
CFOs love cloud systems. They offer lower upfront costs, faster deployments, and the ability to directly expense costs without messing around with ugly depreciation...
Five Things Every Chief Sales Officer (CSO) Needs to Know About CRM
Most CSOs recognize the potential value CRM systems can deliver to their organization. Where they get into trouble is knowing what it takes to...
Do You Need a User Adoption Diet?
Dieting and weight loss is hard. Many of us have tried to make healthy changes in our diet and exercise regimens only to fall...
Six Reasons Why Every SaaS Vendor Needs a Customer Success Management Strategy
Just the other day, while talking to a cloud software vendor, we started talking about customer satisfaction and retention. They shared with me their...
Cloud vendors beware! Subscription software means an end to shelfware.
In this blog we often talk about the subtle and no so subtle changes that cloud computing is introducing into the industry. One emerging...
Case Study #3 – CRM Resistance or Mutiny? A Stark Example of Collaboration Gone Wrong
This is part 3 of a 3 part series that shares real-life examples of unexpected challenges that some major corporations have experienced when implementing...
Case Study #2 – Of Mice and Men – A Story of CRM Torment
This is part 2 of a 3 part series that shares real-life examples of unexpected challenges that some major corporations have experienced when implementing...
Case Study #1 – The Elusive CRM Culture
This is part 1 of a 3-part series that shares real-life examples of unexpected challenges experienced by some major corporations when implementing CRM systems. On...
7 Things Cloud Vendors Need to Do to Retain customers
The rise of cloud computing has made it easier for cloud software vendors to acquire new customers. It has also made it harder to...