Joe Camirand, CCXP
Currently, as Vice President of Client Services at HorizonCX, LLC., I assist organizations improve their operational and financial results through insights from the Voice of the Customer (VOC) andthrough CX training and best practices.
My background includes over 20 years of experience as a sales and services professional in a broad range of disciplines. These include executive management, service operations management, professional services, market research, outside sales, and strategic account management. I'm a skilled manager of people, projects, and resources in the area of customer experience program design, implementation, and improvement.