John Bishara
John Bishara
John Bishara is the Vice President of Operations and Support at Distil Networks, a bot detection and mitigation company. John has 20+ years of tech support, operations, and customer service experience. He has supported services in the security and internet space including Voice over IP (VoIP), DNS, DDoS Mitigation, Website Monitoring, Load Testing, and Domain Name Registries. John has a bachelors degree in Communications from Southern Methodist University in Dallas, TX, and his MBA from Marymount University in Arlington, VA.
Five Rules of Exceptional Customer Support
If you run a support team, at some point in your career you will encounter an outage or another critical customer impacting event. As...