Jason Heklc
Jason Heklc
InQuira
Jason Hekl joined InQuira in February 2004 with more than 10 years of high technology sales, marketing and business development experience. As senior director of marketing, he is responsible for all corporate and product marketing initiatives.
Think of Customer Service Automation as a Means of Improving the Customer’s Experience
Sometimes it's hard to think of customer service in any context other than CRM, web site FAQs, knowledge bases, IVR systems and outsourced call...