It’s a common scenario. Marketing dictates to sales not only how they have to sell products but also how they have to flag orders in the company’s newly-implemented CRM system so that marketing can track customer lifetime …
Marc Benioff, CEO of Salesforce.com, is evangelical about his company’s focus on customer service. He understands that happy customers endorse his product for free. Salesforce.com takes advantage of its hosted architecture to quickly and easily release new …
[April 29 - May 1, Scottsdale, AZ] The only Customer Experience conference focused exclusively on Business to Business enterprises. Features keynotes, workshops and networking to help you define a CX vision for the future, with practical advice on using customer intelligence to drive action, change, and results.
[May 7, Coronado, CA] Join us for the official launch of CustomerThink CEO Bob Thompson's new book Hooked on Customers. He will share his perspective on the evolution of CRM to CEM to Value Creation, and the five habits of industry leaders. Customer Value Management expert Gautam Mahajan will discuss the role of Value Creation management in company success.
[May 8-9, Orlando, FL] If you’re a Customer Experience, Employee Engagement or Market Research professional, this event is a must! Features keynotes, workshops and networking designed to help you take your business to new heights. Book now to receive up to $200 off registration code: CTCCC14.
[May 12-15, Toronto] If you are responsible for the results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research and/or measurement, then mark your calendar to attend eMetrics Summit Toronto. Receive up to $350 off registration when using discount code: CTRM14.
[May 12-15, Toronto] Predictive Analytics World in Toronto is the business event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors. Receive up to $345 off registration when using discount code: CTRM14.
[May 13-14, Atlanta] Experience world-class learning and networking at the 2014 CXPA Insight Exchange. Leverage the knowledge and best practices shared by industry leaders in your CX discipline to boost yourself and your company.
[May 21-22, Los Angeles] An internationally recognized program with proven track record of success - being run for 41 times in 17 cities with attendees from 58 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Book early to enjoy USD300 discount.
[May 21-23, Boston] Now in its 12th year, SCORE helps senior customer service executives learn the latest innovations in customer experience management (CEM) strategy and these principles improve their customer operations. Expert speakers lead workshops and panels on these topics and on the latest technology that helps organizations work more productively. CustomerThink members receive discount.