Janessa Lantz
Janessa Lantz
In the role of Marketing Manager, Janessa works closely with the researchers and executive team to develop PeopleMetrics content and thought leadership. She is a key author on the PeopleMetrics blog and the voice behind @PeopleMetrics.
Making the Billing Experience Pay for B2B Customers
In a 2009 white paper, Siegal + Gale dubbed billing one of the unheralded touchpoints: "repetitive and important to customers but not as visible...
Customers Place a Premium on Trust. So Should Your Customer Experience Strategy
Recently I was given a Kindle for a birthday gift; one week later it quit working. A few days after, I mentioned to a...