James Lawther

Are Your Neighbours Spying On You?

W Edwards Deming is often quoted as saying: "In god we trust, all others must bring data". His point was that if you want to...

Quality Control Doesn’t Work (and how to fix it)

Here is a bold statement, "inspection doesn't work"; (literally bold). Yet every organisation I have ever worked for uses and pays for quality...

“Group Think” is no Laughing Matter

In the 1970's the psychologist Irving Janis coined the term "group think" to explain why group pressure results in poor decisions, or, as he...

The Stick is Mightier than the Carrot

Psychologists will tell you that carrots are a far more productive strategy than sticks. You might think this is a blindingly obvious statement,...

The World’s Worst Christmas Present

Every year I visit the charity shop and off load all the misguided Christmas presents I've been given. I don't wish to seem ungrateful, but...

How do you Motivate an Elf?

Things are getting a bit tight. It is the 22nd of December and Father Christmas and his bunch of elves are not on top...

Should you go to Work in Your Slippers?

How would it be if you could come and go at work just as you pleased? If nobody checked your hours, if you...

Does the Small Stuff Matter?

How you set your stall out matters. Even the small things make a huge difference to what your customers think and the way...

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