Jakub Slámka
Marketer and communicator with passion for digital marketing, graphic design and great storytelling. Always focused on delighting customers through every step of their journey.
Enforcing ” the customer is always right ” on your frontline teams immediately puts them against the customer. No matter how long you’ve been running...
The marketing team drives customers to the business, whether that be an online shop or a brick and mortar store. They then help customers...
Today, we have a bit longer but totally "worth it" article. Keep reading and let us know, what you think! Regardless of the industry, you...
We recently read a crazy Linkedin post from Dave Grow, COO of LucidChart. Dave took a common piece of advice for entrepreneurs “to do...
As a customer, we’ve all experienced customer service calls that feel impossibly difficult. Maybe you couldn’t find a way to contact the company. Maybe...
You got into this job because you wanted to help people. (Or maybe you just wanted a paycheck.) But when you’ve just answered your...
Customer service via social media – reserved for cat memes and rants from distant friends and family. Now it plays a crucial role in...
Customers are much more likely to fill out a contact form, talk through a live chat system or write you an email. Of course, phone...
Asking for a raise can be the single most awkward conversation you have at work. But it shouldn’t be. With proper preparation and a...
It’s common knowledge in the business world that without great people, it’s hard to build a great company. Of course, some things are easier...
Bad transactions happen sometimes. But they get even worse when customer service doesn’t get them sorted and the customer feels like no one is...
With today’s connectivity, people don’t have to be in the same room anymore to collaborate. With an 80% increase in the number of people...
Every day we get the chance to go above and beyond for customers. But should we? In this post we explore the benefits and...
For most of us, when we think about learning new skills for our roles, we want to pick up extra hard skills. But that...
Your customer satisfaction score has never been higher but the churn rate is increasing. Why is this? If customers are satisfied, surely, they must...
Last month we covered the current state of AI in customer service and now we’ll take a speculative look into the customer service future...
Nervous about being promoted? Moving from an individual contributor to a people manager is a big change especially without any prior experience. That’s why...
People instinctively avoid pain. Maybe that’s why some customer support agents are so good at avoiding terrible tickets. Instead, they find an easier how-to...