Jacob Morgan
I'm a best-selling author, keynote speaker, and futurist who explores what the future of work is going to look like and how to create great experiences so that employees actually want to show up to work. I've written three best-selling books which are: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).
My site was recently hacked but I’m back! Hope you guys had enough time to digest the social CRM evolution process that was...
I really wasn’t going to write this post but on the advice of some colleagues and friends in the industry I decided to go...
I had the opportunity to speak with and interview Brian Solis (who I’m sure many of you know) around his new book, Engage (Brian...
I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little sleep. I’ve never...
In preparation for my talk on social CRM at the New Comm Forum (which I hope you will attend, see sidebar), I am once...
We’ve been talking quite a bit about social CRM lately as I’m gearing up to present at the New Communications Forum in a few...
Recently I highlighted and reviewed a report by Frost & Sullivan which talked about the impact of collaboration on overall business performance. The...
I’m speaking at the New Communications Forum in a few weeks on Social CRM and I’ve been doing a bit of researching and thinking...
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use cases for Social CRM they...
I had the opportunity to speak with and interview some of the top minds in the Enterprise 2.0 space, and although there aren’t many,...
I came across a report recently from Microsoft which talks about how the oil & gas industry is really starting to focus on collaboration...
Guest post by Connie Chan, Principal of Chess Media Group Remember the days when we picked up the phone to call the toll-free number to...
Do you have any type of insurance? Medical, dental, home, and car perhaps? Why? You own insurance so that in case...
According to a report by Microsoft it is (geared towards the manufacturing industry). Towards the end of last year Drew Gude, (Director, U.S....
When you really think about it, collaboration is at the very heart of every business on the planet. It’s very rare that you...
I was recently interviewed by the Wall Street Journal and was asked what the three most important things are for small businesses as they...
I recently came across a plug-in for Gmail called Rapportive which I think is a great step in the right direction for Social CRM....
This is the forth and final part in the Vistaprint Enterprise 2.0 series. Today, we’re going to wrap things up by discussing the...
This is part three in a series of four posts on how Vistaprint has been implementing Enterprise 2.0 at their organization. Today we...
Jeremiah Owyang and Ray Wang from Altimeter Group released their report today on the 18 use cases for Social CRM and provide some ideas...