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Jacob Morgan

Jacob Morgan
I'm a best-selling author, keynote speaker, and futurist who explores what the future of work is going to look like and how to create great experiences so that employees actually want to show up to work. I've written three best-selling books which are: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).

A Four Step Process for Evaluating Risks in Social Business

I just finished reading "The New Supply Chain Agenda," by Reuben E. Slone, J. Paul Dittmann, and John T. Mentzer which is a great...

The “True But Useless” Problem

In the social business world we hear about a lot of truths that practitioners, analysts, vendors, and consultants throw out into the air. ...

Social Business: First Mover or a Fast Follower?

Today technology is evolving at an ever rapid pace (as are the strategies) and is impacting every facet of an organization from HR to...

18 Blogging Tips to Create and Maintain a Successful Blog

I'm at the Nation Retail Federation event in New York until the 12th of January and so far it's been a great event. ...

Collaboration in the Supply Chain, Where is it?

My previous (and first) post on social supply chain management was surprisingly popular so I thought I'd continue with that topic and talk about...

The Small Business Toolkit for the Social Customer

I originally published this for App Bistro but since I know that I have several small business readers here I thought it would be...

McKinsey Research on Collaboration Within the Networked Enterprise

I've written about collaboration quite extensively in the past. McKinsey recently released the results from a study they conducted around collaboration within the...

A Small Business Perspective on the Value of Salesforce Chatter

For those of you not familiar with Chatter, it's a relatively new product that Salesforce (CRM vendor) released and it's basically designed to allow...

What is Social Supply Chain Management?

Before we talk about anything "social" as it pertains to the supply chain, let's start off with just the plain 'ol supply chain. There...

Trends for Companies Searching for a Social Media “Something”

I was playing around on Indeed.com which is basically a massive job search engine that also allows you to look at trends for various...

The Four Social Customer Engagement Scenarios

The Chess and Metz team have put together a visual to help organizations understand what we believe to be the four scenarios of social...

2010 Consumer New Media Study by Cone

Earlier this month Cone released the results of their study on how consumers are using new media tools. Cone conducted an online survey...

Multiple Perspectives on Social CRM: The Consultant, Analyst, Vendor, and Client

If you put a consultant, an analyst, a vendor, and an end user client together in the same room and ask them to explain...

Why the Enterprise 2.0 Vs Social Business Debate is Really Going On

(Chess puzzle, white to move and mate in 2, can you figure it out?) There's been some interesting blog fodder as of late around whether...

Should the CIO Care About Social?

A few folks have asked me to post my CMSWire articles here, while I can't re-post them in their entirety, what I can do...

The Many Faces of Social CRM

I thought it would be very interesting to look at how other people in the world are talking about, describing, and visualizing Social Customer...

Why Visuals Are So Important

In my opinion effective visuals are one of the greatest assets that a consultant possesses. However, we're not just talking about pretty pictures,...

Gartner Magic Quadrant for Internal Social Sotware 2010: Valuable or Not?

Gartner recently released their Magic Quandrant report for internal social software vendors. The below images are courtesy of Read Write Web. The...

Explaining Social Business in a Way that Makes Sense

Quick note, the picture is supposed to be of something "weird" that people will have a hard time explaining, it's my analogy to "social." This...

Are You Interested in Monitoring Social Media?

Murray Newlands is hosting yet another event in San Francisco this Thursday October 21st; this one is all around social media monitoring and features...

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