Jacob Morgan
Jacob Morgan
I'm a best-selling author, keynote speaker, and futurist who explores what the future of work is going to look like and how to create great experiences so that employees actually want to show up to work. I've written three best-selling books which are: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).
Global Intranet Trends for 2011 (part 1)
Jane McConnell just released the results of a survey she was been conducting around intranets. 440 organizations from around the world participated in...
What You Can Learn About Enterprise Collaboration from the American Hospital Association
A few weeks ago at Enterprise 2.0, I had the privilege of meeting Karthik Chakkarapani from the American Hospital Association who actually presented at...
Is “Not a Priority” Really “Not a Priority?”
I had a discussion with someone recently around deploying an internal collaborative platform for their organization. It's safe to say that this person...
Thoughts from the Enterprise 2.0 Conference- June 2011
I just came back from the E2.0 conference in Boston which as usual was a fantastic gathering of really great and smart people. ...
Building Your Enterprise Collaboration A-Team
In doing research for my book on enterprise collaboration I've been spending some time interviewing and speaking with various organizations. I'll be sharing in-depth...
9 Reasons Why You Might Be Experiencing Enterprise 2.0 Adoption Challenges
I've been noticing a few common elements around organizations that are having trouble with adoption of enterprise 2.0 technologies. Adoption is oftentimes the...
Computer Says No!
I'm having a very interesting debacle with United Airlines and Lufthansa. Long story short I flew to Slovenia on Lufthansa (a star alliance member)....
Social Media Marketing isn’t Customer Collaboration
Telling your customers you want to engage and collaborate with them and then marketing to them are two very different things. The concept...
Ask Your Customers and Ask Your Employees!
If you want to know how your employees would feel about using collaborative tools…ask them. If you want to know if your employees will support...
Do You Need a Business Case for Social Media?
I had an interesting dinner meeting with a prospect today about how they might use social media. They are a b2b subscription based...
Three Ways to Use Linkedin for Social Sales
I'm a big fan of Linkedin, I use it several times a week and when I announce what I'm working on (which I will...
Questions to Ask When Developing a Social CRM Strategy
Social CRM means different things to different people. If you ask three people to explain social CRM chances are that you'll get four...
That Special Something
One of the few things that we hear about when discussing enterprise social software or collaboration is "that special something" within companies. I'm...
The Business Value of Enterprise 2.0 and Social Networking in the Enterprise
I’ve never been to Slovenia before so when I was asked to keynote a conference there I definitely got excited. My presentation was...
The Dangers of Doing What Works
Why is it that in the enterprise 2.0 and social CRM (and probably many other) spaces that we always try to offer a prescription...
Implementing Enterprise 2.0 for the Federal Government Part Six: Lessons Learned
This is the sixth and the final part in a multi-part series on how the federal government is implementing Enterprise 2.0. This was...
Implementing Enterprise 2.0 for the Federal Government Part Five: User Adoption
This is part five in a multi-part series on how the federal government is implementing Enterprise 2.0. This was done through extensive interviews...
Implementing Enterprise 2.0 for the Federal Government Part Four: More Obstacles
This is part four in a multi-part series on how the federal government is implementing Enterprise 2.0. This was done through extensive interviews...
Implementing Enterprise 2.0 for the Federal Government Part Three: Obstacles
This is part three in a multi-part series on how the federal government is implementing Enterprise 2.0. This was done through extensive interviews...
Implementing Enterprise 2.0 for the Federal Government Part Two: Who Drives the Tools?
This is part one in a multi-part series on how the federal government is implementing Enterprise 2.0. This was done through extensive interviews...