Today’s guest is Greg Hanover, CEO of LiveOps a virtual call center company that has been around for 18 years. Today we are talking about how to effectively lead a virtual team. Greg, who leads a team of 14,000 independent contractors who work from home, has valuable insight into how to communicate, train, collaborate, and motivate a team you cannot see.
The post How To Lead, Motivate, And Collaborate With A Team You Cannot See: Advice From The CEO Of LiveOps appeared first on Jacob Morgan.
This week I am joined by two guests, Dr. Marc Brackett and Dr. Robin Stern from the Yale Center for Emotional Intelligence. Our discussion today centers on emotional intelligence--what it is, why it is so important, how we can practice it and much more. This is a conversation everyone needs to hear because emotional intelligence is critical for leaders and individual contributors. It affects every aspect of the workplace including collaboration, communication and engagement not to mention aspects of our personal lives as well. I hope after listening to our conversation you will be able to implement some of the ideas and concepts we talked so that you can improve your own emotional intelligence.
The post What Is Emotional Intelligence And Why Is It A Skill You Need To Focus On Now? appeared first on Jacob Morgan.
Today’s guest is Red Hat’s Chief People Officer, DeLisa Alexander. Red Hat practices something called Open Leadership a concept they implemented a few years ago that has radically changed how the company operates. They found that traditional, top down, hierarchical leadership did not work for them and they knew they had to try something different. In today’s discussion you will hear what open leadership is and specifically how it is practiced at Red Hat. We also talk about how Red Hat gets their employees involved in creating a statement of purpose for the company, how they deal with change, insights on their crucial conversations and influencer training programs, and much more.
Join me as I speak with today’s guest, Aaron Levie, Co-Founder and CEO of Box. The company was started back in 2005 while Aaron was still in college. At the time it was him and one other person. Now, 14 years later they have 2000 employees and 90,000 customers around the world. But it wasn’t an easy journey. You will hear how the company got started, how Aaron deals with rejection, how to create a culture where employees can speak up at work, how Aaron’s leadership style has changed over the years and much more.
The post Staying Relevant In Today’s Constantly Changing World: Insights From The CEO Of Box appeared first on Jacob Morgan.
This week’s guest is bestselling author, Douglas Rushkoff. Douglas has written twenty books, including his newest one, Team Human, which is the main topic of our discussion. Join us as we discuss why humans are being devalued in the digital age, Douglas’ problem with Facebook, Twitter and Google, why being human is a team sport, what he would change about the school systems and much more.
The post Author Douglas Rushkoff On Why Humans Are Being Devalued In The Digital Age And How We Can Stop It appeared first on Jacob Morgan.
Today’s guest is Loren Shuster, Chief People Officer at the Lego Group. Lego has been around for 86 years, but as you will hear in today’s discussion, they are not staying static. They are redesigning their leadership models, they are experimenting with People Analytics, they are finding ways to apply robotics, AR, and VR into the Lego play experience and much more. You will hear how Lego uses storytelling to engage employees, what their offices look like, the job description of a play agent, and he gives us a look at some of the unique workplace practices inside of Lego.
This week’s guest is Karen Carter, CHRO and Chief Inclusion Officer at Dow Chemical. Join us as we talk about why more companies are hiring non-HR people to work in HR, how Dow measures diversity and inclusion (D&I), how D&I impacts engagement, advice to employees working at companies who aren’t doing enough for D&I and much more.
The post How To Create A Diverse And Inclusive Culture: Insights From Dow Chemical’s Chief Inclusion Officer appeared first on Jacob Morgan.
Join me this week as I speak with Dave Kozel, EVP and CHRO of PVH Corp, one of the largest global apparel companies. In our conversation today you will hear about some of the company’s programs and incentives--including PVH University and PVHU on Demand. You will hear how Dave deals with being told ‘no’, his advice to HR professionals and managers on how to get new programs in place, what to do as an HR professional if an employee tells you they are unhappy and much more.
The post How One Of The Largest Global Apparel Companies Is Building The HR Function appeared first on Jacob Morgan.
Most people start their careers with high hopes and expectations of what the future will bring. But as time moves forward and you get settled in a job, things might not be as great as you hoped they would be, and you’re faced with the question of if you should stick it out in your current situation or move on to something new.
Connecting People To Priceless Possibilities: Insights From MasterCard’s Chief Human Resources Officer
This week’s guest is Michael Fraccaro, CHRO at MasterCard. Join us as we talk about MasterCard’s hiring process, how they are impacting communities around the world, the top trends Michael is paying attention to, how he went from high school teacher to CHRO and much more.
The post Connecting People To Priceless Possibilities: Insights From MasterCard’s Chief Human Resources Officer appeared first on Jacob Morgan.
Sweetgreen’s CEO On Creating A Meaningful Company Culture And Positively Impacting The Surrounding Community
On today's episode I interview Jonathan Neman, Co-Founder & CEO of Sweetgreen. Sweetgreen has a very strong company culture that focuses on passion and purpose. Jonathan and his co-founders, Nathaniel Ru and Nicolas Jammet have done an amazing job, not just fostering a meaningful employee experience for their people, but also in creating a great experience for their customers that goes above and beyond. They are on a mission – not just a job. There is a greater purpose – both as a company and community perspective.
Today’s guest is Beth Comstock, former CMO and Vice Chair at GE and author of the brand new book, Imagine it Forward, which came out on September 18. Today you will hear the 5 areas you should embrace to grow and succeed, the hardest business decision Beth has had to make and how she worked through it, what it was like working with Jack Welch, how to deal with rejection, how to become a change maker in your organization and much more.
The post Beth Comstock On How To Be A Changemaker, Lead With Imagination And Overcome Challenging Roadblocks appeared first on Jacob Morgan.
Employee referrals measure if employees genuinely like working for an organization and if they are loyal and committed. To increase employee referrals at your company, create a goal and actually track it. Try creating programs that don’t focus solely on financial incentives for employees, but create ways to get referrals for the right reasons. Focusing on employee experience and referrals can fill your pipeline of qualified potential employees in no time.
The post Is Your Company Viewed Positively? It Matters To Employees appeared first on Jacob Morgan.
Today’s guest is Charles Phillips, CEO of Infor. Today we are exploring all of the unique things Infor is doing around talent, from partnering with Universities to train future employees to using talent science to avoid mismatching employees with jobs that aren’t a good fit to creating a workspace that promotes camaraderie and collaboration and much more.
The post Creating The Workforce Of The Future: What You Need To Do To Prepare For The Changing Labor Market appeared first on Jacob Morgan.
This week’s guest is Nigel Travis, the Executive Chairman of the Board for Dunkin’ Brands, the author of The Challenge Culture, and former CEO of Dunkin’ Brands and Papa John’s. In today’s episode you will get insight into the demise of Blockbuster and how they could have avoided it, Nigel’s view on the recent news about Papa John’s, how Nigel came up with the phrase the Challenge Culture, how company cultures in Europe differ from the United States, Nigel’s experience at Kraft Foods, Rolls Royce, Parker Hannifin, and much more.
The post Creating A Challenge Culture: Insights From Former CEO Of Dunkin’ Brands And Papa John’s appeared first on Jacob Morgan.
Albert Einstein famously said, “Once you stop learning, you start dying.” Humans are naturally curious and inquisitive; when we learn, we grow. So what happens when you feel like you are in a position where you have nothing left to learn and nowhere to grow? At that point you’re really just a body inside the […]
The post How To Give Your Employees The Resources To Learn And Advance appeared first on Jacob Morgan.
There are a lot of things that contribute to a corporate culture, and many organizations put a lot of effort into building a strong culture. Culture is hard to define, and it can look different to people at the top of the organization than it is does to those employees working down in the trenches. Just like many things in life, the best intentions might not always play out how you want them to. So how do you know if the culture you actually have is good or bad?
The post How To Tell If You Have A Good Or Bad Corporate Culture appeared first on Jacob Morgan.
Every person and talent executive I have spoken with in the past few years has referenced diversity and inclusion as a key focus area. Diversity covers a wide range of topics—it means having a diverse group of people based on gender, religion, race, generation, sexual orientation, and more. The Royal Bank of Canada has a great definition of diversity and inclusion: “In simple terms, diversity is the mix of people; inclusion is getting the mix to work well together.”
The post How Your Organization Can Champion Diversity And Inclusion appeared first on Jacob Morgan.
Today we are talking about Gen Z with Mary Bilbrey, CHRO at JLL Americas. You will hear Mary’s views on generational stereotypes, the impact Gen Z will have on leadership, what Gen Z is looking for in the workplace, what to do if you’re a bit scared and worried about this new generation and much more.
The post The Future Is Gen Z: What You Need To Know From JLL’s CHRO appeared first on Jacob Morgan.