Vikas Agrawal

Improving Customer Experience with a Neater Login Interface

How many times a day do we get emails or chat questions regarding the loss of login credential from clients for the most curious...

6 Ways to Secure Customer Engagement in the Banking Industry Today

As we all know, customer engagement is not something to be achieved overnight, especially in competitive markets like the banking industry, where creative marketing...

These Customer-Centric Issues will Potentially Slow Down the Content Streaming Industry

Image Courtesy Content streaming has become a huge industry over the past couple of years. Driven by the need to cut the cord and the...

These IoT Challenges Pose the Biggest Threat to Customer Satisfaction and Retention

Image Courtesy The Internet of Things (IoT) has been hailed as one of the biggest disruptive forces of the 21st century - and for all...

How Data Breaches can Ruin CX for your Startup

Image Courtesy Over the past few years, businesses moved from old fax machines and landlines to IP PBX systems and VoIP as the main methods...

9 Tools that Boost Blog Conversions

Whether you run a niche blog or an e-commerce store, traffic is meaningless without conversion rate optimization or CRO. Sure, building blog traffic is...

The Importance of Teaching Cyber Security to Your Customers

With a notorious increase in cyber crime these days, insurance companies are experiencing a higher demand from small and large corporations in what regards...

How to develop and nurture a Culture of Innovation in the Modern Workforce

Image Courtesy In many ways, innovation is the engine that drives growth for any company. An innovative workforce enables companies to grow from within, usually...

What Insurance Companies Can Learn From the Dark Web

Unknown to many, all the websites that are within our reach through search engine sites like Google, Bing, etc. are roughly 4% of the...

Rethinking Customer Retention Strategies in the Media Streaming Industry

Consumers are no longer getting their entertainment fix from movie and music stores. Consumers are streaming media content from OTT providers like Netflix and...

These Future-Proof Tips will help you Create Engaging Content

Content marketing has always been an important facet of digital marketing. When done correctly, content marketing can boost brand visibility and authority, increase conversions,...

How to Build a Customer-Centric Business Strategy from Scratch

There is no denying the importance of a customer-centric business strategy. A report by Deloitte and Touche found that businesses with a customer-centric strategy...

How to Grow Your Blog in 2017 and Beyond [Infographic + Interview]

The field of content marketing is ever-changing, and it’s about to get even uglier. Experts predict that 2017 will become a tough time for...

3 Simple Ideas to Improve Customer Service and Retention in the Tech Industry

The tech industry can be an unforgiving jungle for customers. Tech has always been an impersonal industry, partly because many techies are always better...

How to Foster Customer Loyalty for Businesses in the Auto Industry

Customer loyalty is one of the biggest pillars of a successful business. Like in every other industry, auto dealerships, repair shops, and others businesses...

How Interactive Kiosks are Redefining Employee Satisfaction and Engagement

Interactive or custom kiosks have been heralded as the next big thing for customer service. Brands like Wendy’s, Walgreens, and McDonald’s have reassigned or...

4 Ways of Dealing with Difficult Customers within the Digital Space

A ton of material has been written about the value of good customer relationships. Happy customers are the leading source of repeat business, improved...

These Tools will help Startups Improve Customer Service in 2017

There is nothing worse than losing customers after burning scarce resources trying to convert leads. It is especially bad for startups that often have...

6 Tech Support Tools that will Make Your Customers Happy

Keeping your customers happy is one of the ingredients for business success. By providing top-notch customer service, not only will you retain more customers,...

How can Instagram benefit your Startup

No one can ever doubt the immense power that Instagram has these days in what regards to Social Media Marketing: the photography giant has...

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