Vikas Agrawal

How to Jazz Up Your CX Using Digital Technology

With great technology comes great responsibility. Marketers aiming to craft customer-centric campaigns must heed those words—derived from Spider-Man's wise Uncle Ben, no less. It is...

4 Reasons Why Hackers Might Be After Your Customer’s Data

Malware, breaches, security compromised and so many other terms to get to the very same idea: cybercrime. Hackers have found themselves a way to...

5 Steps to Use Instagram as a Customer Engaging Factor

The photography giant, the social media network everybody casually talks about between chit-chat. Instagram, now part of the Facebook Corporation, is the world’s most...

Essential Personal Security Facts Your Customers Need to be Aware

There is a huge gap between just providing the service your customers are acquiring and creating solutions for their common-day inconveniences. As part of...

Email Protection Tips Your Clients Ought to Know

How many times a day does your company get emails from customers saying their system/PC was hacked; therefore, data loss and they need to...

Improving Customer Experience with a Neater Login Interface

How many times a day do we get emails or chat questions regarding the loss of login credential from clients for the most curious...

6 Ways to Secure Customer Engagement in the Banking Industry Today

As we all know, customer engagement is not something to be achieved overnight, especially in competitive markets like the banking industry, where creative marketing...

These Customer-Centric Issues will Potentially Slow Down the Content Streaming Industry

Image Courtesy Content streaming has become a huge industry over the past couple of years. Driven by the need to cut the cord and the...

These IoT Challenges Pose the Biggest Threat to Customer Satisfaction and Retention

Image Courtesy The Internet of Things (IoT) has been hailed as one of the biggest disruptive forces of the 21st century - and for all...

How Data Breaches can Ruin CX for your Startup

Image Courtesy Over the past few years, businesses moved from old fax machines and landlines to IP PBX systems and VoIP as the main methods...

9 Tools that Boost Blog Conversions

Whether you run a niche blog or an e-commerce store, traffic is meaningless without conversion rate optimization or CRO. Sure, building blog traffic is...

The Importance of Teaching Cyber Security to Your Customers

With a notorious increase in cyber crime these days, insurance companies are experiencing a higher demand from small and large corporations in what regards...

How to develop and nurture a Culture of Innovation in the Modern Workforce

Image Courtesy In many ways, innovation is the engine that drives growth for any company. An innovative workforce enables companies to grow from within, usually...

What Insurance Companies Can Learn From the Dark Web

Unknown to many, all the websites that are within our reach through search engine sites like Google, Bing, etc. are roughly 4% of the...

Rethinking Customer Retention Strategies in the Media Streaming Industry

Consumers are no longer getting their entertainment fix from movie and music stores. Consumers are streaming media content from OTT providers like Netflix and...

These Future-Proof Tips will help you Create Engaging Content

Content marketing has always been an important facet of digital marketing. When done correctly, content marketing can boost brand visibility and authority, increase conversions,...

How to Build a Customer-Centric Business Strategy from Scratch

There is no denying the importance of a customer-centric business strategy. A report by Deloitte and Touche found that businesses with a customer-centric strategy...

How to Grow Your Blog in 2017 and Beyond [Infographic + Interview]

The field of content marketing is ever-changing, and it’s about to get even uglier. Experts predict that 2017 will become a tough time for...

3 Simple Ideas to Improve Customer Service and Retention in the Tech Industry

The tech industry can be an unforgiving jungle for customers. Tech has always been an impersonal industry, partly because many techies are always better...

How to Foster Customer Loyalty for Businesses in the Auto Industry

Customer loyalty is one of the biggest pillars of a successful business. Like in every other industry, auto dealerships, repair shops, and others businesses...

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