Vikas Agrawal

Improve User Experience with Single Sign-On

Businesses that manage hundreds to millions of user logins are most vulnerable to the dark forces of the web. Take Yahoo, for example, which...

Applications of AI — From Immigration to Insurance

Image Courtesy of Pixabay Far from images of imposing robot armies, artificial intelligence or AI at its early stages is making a positive mark in...

6 Productivity Apps for Digitally Nomadic Companies

What are your plans for revenue growth? Should you invest in experiential marketing campaigns to raise brand awareness? Hire popular social media advocates to win...

7 Ideas to Help All Employees Connect Better With Customers

Is customer engagement a source of never-ending conundrums for your company? Perhaps you are already doing it, but it has not always yielded positive...

Free vs Paid Tools: Which Is Best for Finding Quality Prospects?

It will do your business good if you discover early the importance of investing in the right tools. For instance, it is a must...

5 Things to Consider Before Outsourcing Your Customer Service

Image Courtesy Outsourcing is a gift from the rapidly evolving internet technology to small businesses. It gives them access to the global pool of talent...

Customer Service Starts at The Office: How Employee Advocacy Can Transform Your Brand

Image source Building a positive brand image takes more than just articulating your message via content and feeding it to your target audience. To make...

Monitoring Solutions Can Be Utilized to Increase Company’s Overall Productivity

When monitoring solutions were first introduced, everyone rejected them. People saw them as invasion of their privacy. However, with time, these monitoring solutions evolved,...

How to Jazz Up Your CX Using Digital Technology

With great technology comes great responsibility. Marketers aiming to craft customer-centric campaigns must heed those words—derived from Spider-Man's wise Uncle Ben, no less. It is...

4 Reasons Why Hackers Might Be After Your Customer’s Data

Malware, breaches, security compromised and so many other terms to get to the very same idea: cybercrime. Hackers have found themselves a way to...

5 Steps to Use Instagram as a Customer Engaging Factor

The photography giant, the social media network everybody casually talks about between chit-chat. Instagram, now part of the Facebook Corporation, is the world’s most...

Essential Personal Security Facts Your Customers Need to be Aware

There is a huge gap between just providing the service your customers are acquiring and creating solutions for their common-day inconveniences. As part of...

Email Protection Tips Your Clients Ought to Know

How many times a day does your company get emails from customers saying their system/PC was hacked; therefore, data loss and they need to...

Improving Customer Experience with a Neater Login Interface

How many times a day do we get emails or chat questions regarding the loss of login credential from clients for the most curious...

6 Ways to Secure Customer Engagement in the Banking Industry Today

As we all know, customer engagement is not something to be achieved overnight, especially in competitive markets like the banking industry, where creative marketing...

These Customer-Centric Issues will Potentially Slow Down the Content Streaming Industry

Image Courtesy Content streaming has become a huge industry over the past couple of years. Driven by the need to cut the cord and the...

These IoT Challenges Pose the Biggest Threat to Customer Satisfaction and Retention

Image Courtesy The Internet of Things (IoT) has been hailed as one of the biggest disruptive forces of the 21st century - and for all...

How Data Breaches can Ruin CX for your Startup

Image Courtesy Over the past few years, businesses moved from old fax machines and landlines to IP PBX systems and VoIP as the main methods...

9 Tools that Boost Blog Conversions

Whether you run a niche blog or an e-commerce store, traffic is meaningless without conversion rate optimization or CRO. Sure, building blog traffic is...

The Importance of Teaching Cyber Security to Your Customers

With a notorious increase in cyber crime these days, insurance companies are experiencing a higher demand from small and large corporations in what regards...

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