Vikas Agrawal

These will be the biggest CX challenges for Fintech companies in 2018

Fintech is hands-down one of the biggest tech trends of the past decade. Fintech-powered technologies have revolutionized almost every segment of the financial industry...

Why AI Is Forging the Future for Fintech

On a quiet, regular day of trading on April 23, 2013, the Associated Press’ official Twitter account sent out the following tweet: “Breaking: Two Explosions...

Infographics and Return on Investment [Infographic]

The growing tide on the use of infographics to increase business visibility should lead any entrepreneur to ask the question, would infographics be a...

The Biggest Trends in CX We’ve Seen In 2017

Earlier this month, the world celebrated CX Day, the one day in the year set aside to celebrate the professionals and companies behind great...

Give Your Marketing an Edge with a Mobile-First Strategy

Life is mobile. You probably pick up your phone to turn off your morning alarm and check your emails, social media messages, and the daily...

Deliver or Dazzle: Basic Promises to Customers Aren’t Meant to Be Broken

The tale of the savvy mobile shopper is going the rounds among merchants, managers, and marketers. This type of consumer uses her smartphone as...

6 Content Marketing Tactics To Help You Win More Customers

Content marketing constitutes more than just the blogging part. It is then important to lay down the groundwork before launching your company blog. In...

Get Ready for the Future of Security & Authentication

Digital security is no longer just the chief technology officer's concern. Protecting identities and data falls on every person working for a company, but...

How to Improve Your Customer’s Experience at Your Workplace

With such a competitive market in many industries these days, brands are looking for a way to reinvent themselves; to offer something different to...

Improve User Experience with Single Sign-On

Businesses that manage hundreds to millions of user logins are most vulnerable to the dark forces of the web. Take Yahoo, for example, which...

Applications of AI — From Immigration to Insurance

Image Courtesy of Pixabay Far from images of imposing robot armies, artificial intelligence or AI at its early stages is making a positive mark in...

6 Productivity Apps for Digitally Nomadic Companies

What are your plans for revenue growth? Should you invest in experiential marketing campaigns to raise brand awareness? Hire popular social media advocates to win...

7 Ideas to Help All Employees Connect Better With Customers

Is customer engagement a source of never-ending conundrums for your company? Perhaps you are already doing it, but it has not always yielded positive...

Free vs Paid Tools: Which Is Best for Finding Quality Prospects?

It will do your business good if you discover early the importance of investing in the right tools. For instance, it is a must...

5 Things to Consider Before Outsourcing Your Customer Service

Image Courtesy Outsourcing is a gift from the rapidly evolving internet technology to small businesses. It gives them access to the global pool of talent...

Customer Service Starts at The Office: How Employee Advocacy Can Transform Your Brand

Image source Building a positive brand image takes more than just articulating your message via content and feeding it to your target audience. To make...

Monitoring Solutions Can Be Utilized to Increase Company’s Overall Productivity

When monitoring solutions were first introduced, everyone rejected them. People saw them as invasion of their privacy. However, with time, these monitoring solutions evolved,...

How to Jazz Up Your CX Using Digital Technology

With great technology comes great responsibility. Marketers aiming to craft customer-centric campaigns must heed those words—derived from Spider-Man's wise Uncle Ben, no less. It is...

4 Reasons Why Hackers Might Be After Your Customer’s Data

Malware, breaches, security compromised and so many other terms to get to the very same idea: cybercrime. Hackers have found themselves a way to...

5 Steps to Use Instagram as a Customer Engaging Factor

The photography giant, the social media network everybody casually talks about between chit-chat. Instagram, now part of the Facebook Corporation, is the world’s most...

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