Vikas Agrawal

Natural Disasters: How they Affect CX and What You Can Do About It

The impact of natural disasters on businesses go beyond just customer experience. But I’m sure you know that already. However, such knowledge doesn’t make...

5 Critical Components of Information Technology That Will Make or Break Your Business

Microsoft principal founder Bill Gates once said, “If your business is not on the internet, then your business will be out of business.” That...

How DevOps Can Help in Improving Customer Satisfaction

The advent of Digital Revolution has changed, not only the way people live their lives, but also the way businesses interact and reach out...

Is Building A Community Based on Your Business Okay?

Common knowledge depicts traditional business as a place where profit goes before anything else. But throughout the years, this picture has been challenged by...

Three Common Misconceptions About Customer Security

In my interaction with some business owners who have read customer security tips online, some have inadvertently picked up some misconceptions about customer security....

How Manufacturing Companies Can Improve Customer Experience

Over the years, the digital revolution has seen a rise in customers demanding a better experience from companies. The ease with which terrible experiences...

7 Reasons Why ECommerce is the Most Lucrative Investment for New Entrepreneurs

You need a venture that generates passive income if you want financial freedom — everybody knows it by now. Fortunately for you, there’s a...

5 Simple Tips for Creating Webinars that Convert and Drive Engagement

Years after the first video conference was held in the late 90s, webinars continue to be an integral part of B2B and B2C marketing...

4 Tips for Customizing your Customer Engagement Strategy for Generation Z

Featured Image Credit: Pexels Customer engagement strategists have a new challenge on their hands. Just when everyone thought they’d figured out Millennials, one of the biggest...

3 Tech Trends that will Disrupt your B2C Marketing Strategy in 2018

Early last year, the world’s biggest soft drink company, Coca-Cola scrapped its global CMO (Chief Marketing Officer) role within its ranks in one of...

When Tech Becomes the Enemy: How Tech Can Actually Ruin CX

Towards the end of last year, a curious redditor thought it wise to run some benchmarks on his iPhone 6 Plus to gauge the...

Why Customer Security is an Essential Part of Customer Experience

For physical businesses, it is essential to keep your business premises in order and protect it from thieves and other unwanted intruders. This is...

Tech in Real Estate: 3 Tips for Boosting CX using AI-Powered Tools

There’s no denying the huge impact that artificial intelligence (AI) has had on our professional and personal lives, especially over the past few years....

3 Reasons Why Customer Experience in Your eCommerce Business is Terrible

At first glance, the headline may make you want to turn away. You’re already thinking: “I handle and treat customer complaints well and effectively....

Top 4 Ways to Use Content to Shorten Your Sales Cycle

Marketing and sales must go hand in hand if you want a healthy bottom line. While the marketing front works on generating and nurturing leads,...

What Marketers Can Learn About Customers from Boring Industries

Businesses that belong to yawn-inducing industries do not seem to warrant blog posts or social media interaction. But let me tell you from the...

4 Simple Tips for Preventing Employee Burnout During the Holiday Season

The holiday season at the end of each year is easily the busiest time for many businesses. The sharp increase in the number of...

4 Practical Tips For Improving Customer Experience On Mobile Platforms

A few days ago, Deloitte published its annual global mobile consumer survey, an in-depth report that analyzes consumer habits and tech trends surrounding mobile...

These will be the biggest CX challenges for Fintech companies in 2018

Fintech is hands-down one of the biggest tech trends of the past decade. Fintech-powered technologies have revolutionized almost every segment of the financial industry...

Why AI Is Forging the Future for Fintech

On a quiet, regular day of trading on April 23, 2013, the Associated Press’ official Twitter account sent out the following tweet: “Breaking: Two Explosions...

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