Ian Golding, CCXP
A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals deploying CX tools and methodologies. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider.
Before you start reading this post, I must make it clear that whilst the centrepiece of it is about a game, the real story is…
It may not surprise you, but I am not the world’s easiest customer to deal with! If Golding family outings were observed from afar,...
According to Wikipedia, the term, ‘seven year itch’ can be described as follows: The seven-year itch is a psychological term that suggests that happiness in…
When it comes to the subject of Customer Experience (CX), everyone has an opinion. Differing opinions are not a bad thing – it is incredibly…
The business world as we have always known it is changing. Many would argue that is always has been - changing that is. Since the…
Over time, several words have been used to describe the organisational focus on customers. They include: Customer Experience Customer Focus Customer Centricity Customer Service Customer…
This is not the first article I have written about collaboration. Regular followers of my ramblings will have seen the words, "silo" and "cross-functional"...
The word 'disruption' is one of the most commonly used with reference to business and commerce around the world today. It des not matter which…
I often write my blog posts and articles whilst travelling on either a train or an aeroplane. Although I can also be found hunched...
Since I published my new book at the end of April, I have intentionally held off adding to my social media content. In fact this…
The launch of my first book has finally become a reality! ‘Customer What? The honest and practical guide to customer experience’ was published at the…
I first started writing my blog six years ago. Since that time, I have crafted hundreds of articles – producing them, almost religiously, on a…
We live in a business world full of disruption. Whether you work in financial services, manufacturing, logistics or retail, no business today can ignore...
As the launch of my first book get’s ever closer to becoming a reality, my level of personal excitement is almost at its peak!! However,…
This year, Ian Golding (that’s me), will officially become the author of a book. A lifetimes ambition, I am beyond excited!! However, I would never…
Before I even start this article, I must make it clear that Emirates are not the only airline to make customers unhappy. In fact, they…
I make no secret of my love for all things culinary. In fact, if I did not also have a passion for running, I would…
I am extremely fortunate to be afforded the opportunity to share my knowledge and passion all over the world. This year, the number of...
Every day, every week, every month, every year, I learn something new. It is one of the reasons I obsess with calling myself a 'specialist',…
This year, Ian Golding (that’s me), will officially become the author of a book. A lifetimes ambition, I am beyond excited!! However, I would never…