Barry Goldberg

HBR and the Virtuous Circle

I mark it as a dark day for American corporate leadership when stock options became the fundamental center of executive pay.  Options were meant to focus an executive’s attention on long-term growth.  But a market fueled by ever shorter-term demand for double digit growth...

PonderThis: Don’t Buy the Doom and Gloom

I am on the way to Washington DC for meetings today and have been reading the Year-in-Review articles and blogs.  It is a pretty depressing way to pass a flight.  I have never been a glass-half-empty kind of guy. But after reading enough year-end...

PonderThis: I Was Not Going to Write About Tiger

I was going to be the one person in the blogosphere not to weigh in.  But I have had about 5 people in the last 24 hours ask “What do you think about Tiger?”  It is not personal or a desire to know what...

PonderThis: Opportunity Passes Quickly

I have been in Norway and the UK this week and the papers are full of scandal, controversy and panic.  But I also sat in on a strategy conversation with a leadership team who reminded me of something easily forgotten in tough times.  Opportunity...

It’s What You Do Next That Counts

In big surgical procedures, doctors will often get donations of blood from a patient before surgery so that it can be used to for transfusions during and after the procedure. I saw this billboard in St. Pancras Int’l train station in London this morning and...

PonderThis: Choose the Battle. Win the War

In the 1908 London Olympic games a top rated springboard diver attempted a front double somersault over the objections and warnings of the judges.  He failed the dive and the official report recommended banning it from competition as too risky. He lost his medal...

PonderThis: When Values are Out of Sync

Values that have been thoroughly tested and go beyond the meaningless pabulum displayed on most corporate lobby walls are more important than you might think.  Clarity about what the organization stands for allows all involved to know whether it is the place that they...

The Cost of Asking the Wrong Question

Friday’s PonderThis focused on what happens when leaders are unwilling to ask the hard questions for fear that the answers they will find are too complicated, too radical or threaten long held truths.  One great way to distract ourselves from asking the hard question...

Desperation Also Breeds Contempt

I have not posted here in a while; but I am seeing a disturbing trend. It seems that for many companies, go-to-market and sales strategy are taking giant leaps backward- all on the altar of desperation. I guess that tough times have made...

Airlines Are Passing the Customer Pain Buck

Seth Godin uses the airlines as an example on his blog today in an entry titled Bait and Switch (http://sethgodin.typepad.com/seths_blog/2008/07/bait-and-switch.html). I would not take issue with any of what he stresses, but I think he has missed an important underlying issue. Seth (in part)...

Don’t Add Insult to Injury: Make It Right or Do Not Bother

At the risk of turning blogging into ranting, I am going to share another "Why would you do this to a customer?" story. I travel a bunch. I am not picky about hotels nearly as much as I am about airline travel. Comfy...

What CRM Was Supposed to Be–and From the Government!

I was in Yosemite National Park a couple of weeks ago. Downstream of my visit, I got an email survey about my stay at Curry Village. I usually ignore surveys because they rarely ask questions meaningful to my experience. (I know,...

(With Apologies to the Borg) Resistance Is Not Futile

As an executive coach, one of my weapons of choice is the contrarian question. At no time do I use that weapon more often than when working with change leaders and how they view organizational resistance. Resistance to change gets to be so powerful...

Avoid Fist-Fights and First Figure Out Who Owns the Customer

I had the distinct feeling of being in an aquarium. Instead of conversation and animation, I was looking at a silent group of people who were staring back at me, mouths and eyes agog. Where there had been dissention, contention and territorialism only moments...

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