Sven-Olof Husmark
Sven-Olof is the founder of Experify, a business consultant firm, Senior Advisor at Egain Group a pioneer in intelligent AI driven energy optimization of buildings and former CMO at Qmatic Group, a world leader in creating better customer journeys.Sven-Olof is a senior executive with demonstrated success in growing companies globally by initiating effective sales, marketing and customer service strategies.
In today's highly competitive business climate, being able to attract, serve and satisfy more customers is a key to success and increasing revenue. A...
I hate to wait in line. And, I imagine you might too. How much of an impact do you think this modern-day shopping temperament...
Today, customers are in power and business success is based on how well companies can meet their demands and expectations. Customers have many choices...
Healthcare facilities are under constant pressure to provide an improved quality of care to more patients, while coping with limited available resources. For hospitals...
According to an article in New York Times, Americans spend roughly 37 billion hours each year waiting in line . The dominant cost of...
Like so much in life you do not realise just how much you took it for granted until it disappeared. I am talking about...
When our company embarked on a new strategy some time ago we had intense discussions on what will happen in the service industry the...
I recently wrote a blog post - "When your welcome falls flat – and your customer walks out on you". The story, now read...
Today's society is increasingly connected 24 hours a day. From smartphones and tablets to computers, it is how a growing number of people want...
Designing a solution that provides the means for a personalized and seamless journey is a challenge. If you can incorporate a holistic approach into...
My colleague Steve Williams from our UK office works closely with many large retail organizations on the topic of how to deliver better experiences...
Some time ago, I discussed the topic of patient experience with my colleague Daniel Lind who's been analyzing customer journeys at hospitals in several...
80% of big companies described themselves as delivering "superior" service, but only 8% of customers say they've experienced "superior" service from these companies ....
My colleague Sven, visited a trade fair some time ago and did of course register on-line in an attempt to avoid queuing at the...
Imagine yourself interviewing the head of supply or production in a product oriented company. You discuss the company's supply chain and production strategy to...
I don't visit my bank that often these days. But when I do, I always walk out being both frustrated and disappointed. Mainly because...
Identifying ways to improve efficiency and reduce costs without compromising the quality of service is a challenge for many financial institutions. By applying solutions...
Bank customers today have more choices in how, when and where they can to do their banking. Changing bank is easy and the engagement...