Howard Schulman

How to Improve Customer Experience in Banking

Banks face more competition than ever before to attract and retain new customers. A new era of online retail experiences means customers have elevated expectations traditional banks often fail to meet. Customers are accustomed to the simplicity of shopping online, so why do banking customers...

New Study Shows Telco Providers Must Act Now to Digitize CX Across All Channels,...

A new survey of 1000 cell phone customers of major providers, such as Verizon, ATT, T-mobile, and Sprint, conducted by Lightico, highlights the frustration and poor customer experience (CX) these customers have with their telco provider when it comes to legacy, non-digital interactions. The...

Do eSignatures Really Improve the Customer Experience?

We have seen and understood that customer experience ( and a digital one at that) and the overall experience economy is the current industrial revolution. Now and for the foreseeable future, CX is a key battleground and competitive differentiator. In today's digital world,...

What Does Customer Experience (CX) in Insurance Look Like?

According to a New Horizons report, insurance companies lag behind other industries in the realm of digital transformation. It is no surprise that CX in the insurance industry is also severely lacking. 81% of companies expect CX to be the key battleground in the...

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