Himanshu Agarwal
SmartWeb
Himanshu Agarwal is the Founder & CEO of a Digital Marketing firm SmartWeb. He is an online market analyst, startup strategist and a writer. He has written on several topics including content marketing and technology. When not writing or on laptop, he loves spending his time reading inspiration books and watching movies.
Gratitude comes in many different forms and how you express it can make a huge difference. In your business, it is extremely important to...
Customers are not statistics. Consumers are more conscious about their relationships with businesses. I personally switched ISPs, despite lower rates, because their customer service...
Today’s world is visual. As technology advances, marketers and brands are on the hunt for ways of maximizing the enjoyment levels of their customers....
Nobody starts a business with plans of that business failing in 1-3 years. We know how difficult and time-consuming starting a business is, and...
In today’s world, it can seem as though customer satisfaction is only given lip service. Other metrics can seem more important on the surface,...
Customer service representatives are problem solvers who need to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers. If you have...
Whether you realize it or not, companies are creating customer campaigns around you all the time. In these instances, their campaigns are in the...
Enormous amounts of people have become increasingly desensitized to the values of human interaction. No one can argue that digital marketing has replaced traditional...
Customer feedback helps us business owners and marketers understand why our customers are doing what they’re doing and whether you’re able to keep them...
Photo by Kaboompics // Karolina, CC0 1.0 We all know that customers make or break our business. Yet, a lot of companies are still in the “I...
Photo by MyStock.Photos, CC0 1.0 Without your customers, your business isn’t going to be too successful, now is it? Every business has got to keep...
Photo by Yolanda, CC0 1.0 One of the most annoying parts of being a frontline staff member and also one of the most necessary parts...
Photo by 089photoshootings, CC0 1.0 Your employees are the bodies and brains of your company. Without them, there would be no success in your company,...
Photo by Alicia Zinn, CC0 1.0 Many companies wonder why it’s so important to keep the customer at the center of their operations. Everyone talks...
Photo by Caio, CC0 1.0 When it comes to customer service, this is one of the most important parts of your company. How can you...
Photo by Negative Space, CC0 1.0 Establishing trust with your customers is something that you probably think a lot about. How can you get your...
Photo by Unsplash, CC0 1.0 You might be under the assumption that what’s going on in the mind of your customer is private and you...
Photo by NeuPaddy, CC0 1.0 Everyday customers seem to be more and more demanding of what they’re expecting from companies. Customers are wanting more personalization...
Photo by KRiemer, CC0 1.0 Nowadays, the consumer world has been changed dramatically thanks to an exponential increase in technology. Because we have the world...
Photo by Luis Núñez, CC0 1.0 Customer retention is perhaps one of the most important things that every business should be focused on at all...