Henry Iversen
Henry Iversen
Henry Vaage Iversen is a Co-Founder and the Chief Commercial Officer of www.boost.ai. Boost.ai is a Norwegian-based specialist in AI-powered customer interactions. Inventor of the world’s most complete software for building, implementing and operating virtual agents powered by conversational AI technology. Henry leads Boost.ai’s global sales teams and has expanded the business from the Nordics to Europe and the US.
How to achieve customer service success with conversational AI in 2021
In a recent webinar outlining the 2021 megatrends driving customer service, Forrester VP and principal analyst, Kate Leggett, laid out the case for how...
Conversational AI in 2021: 3 top trends to look out for
2020 has seen an incredible shakeup in the conversational AI space, fueled by a global pandemic that has necessitated a shift in how vendors,...
Robots Won’t Take All Our Jobs After all – The rise of the AI Trainer
We’ve all heard the trope that machines are taking our jobs. In reality, the digital age reduces the need for humans to do mundane,...
How conversational AI can help the contact center handle unexpected spikes in traffic
During unexpected times of crisis, a sector that is often hard hit by dramatic increases in traffic is the customer service industry. Whether it’s...
Understanding the key differences between chatbots and virtual agents
The differences between a virtual agent and a chatbot are actually bigger than you might think. To help distinguish between the two technologies, it's...
Achieving a ‘techquilibrium’ with conversational AI – Gartner Symposium 2019 review
This week, I had the pleasure of attending my first Gartner Symposium in Barcelona. A huge industry event, hosting around 7,500 CIOs and IT...
Supercharging the self-service customer experience with conversational AI
Thanks to technology, the barriers between customers and the brands they interact with have grown thinner than ever. So too, however, has their...
Customer service and conversational AI – when to use it and when to avoid it for the best customer...
When considering whether to automate a significant part of customer service with a robot, there’s only one thing that really matters: what is plan...
Virtual agents – how to write great dialogue for conversational AI
Building great dialogue for your virtual agent requires finesse and a clear understanding of the needs of your customers. Interacting with conversational AI should...