Haris Saeed

Human Error Is The Lead Cause Of Data Breaches. What Can You Do?

In 2014, IBM published the Security Services 2014 Cyber Security Intelligence Index report. According to this document, over 95% of the security breaches investigated had human error as a contributing factor. That points out to the fact that the classic idea of a hacker...

7 Lessons You Should Learn From Customer Experience Podcast

Customer is King, and that's why people across the world always invest their full potential to make their customers happy in whatsoever manner. It is something interesting to discuss when you are in the digital world and are surrounded by countless customers looking forward...

How Technology Assist Clothing Rental Businesses to Thrive?

Technology certainly has transformed the way businesses used to operate a decade ago. Be it any sector or niche the technological integration has scaled the businesses to new heights. But why it is that technology has been able to transform the businesses around the...

Management Book Reading Tips to Boost Customer Experience

Serving your customers is essential, but it’s not easy at all to help them with the way they expect. Understanding your customers is vital before serving them to the fullest.  But How? Different management courses teach you to master customer experience and deliver them the…

My Customer Service Journey

Alright, I had a lot of ups and downs over the years, but I feel like my relationship with my customers — from their experience in my web store to how I handle their complaints — has become the best it’s ever been. My journey…

Customer Service and Earning Trust as an Insurance Company

Selling insurance is not easy. For customers, insurance falls under the category of grudge purchases. Things they buy because they feel they have too; because they’d feel guilty if they didn’t, even if they would rather spend money on something else. Most customers would...

How Digital Transformation Helps Customer Service in Healthcare Industry

In the quest to deliver better customer service and differentiate from competitors, many key players in the healthcare industry today are more open to collaborate with technology partners, than they were in the last decade. With digital transformation, customer service in the healthcare industry...

How To Improve Customer Service With Chatbots

Like any customer service solution, chatbots will never be universally loved. However, there are many customers — especially in the younger generations — who love chatbots and are happy to use them in certain situations. In 2018, Forbes.com ran the headline “It's time for a...

Self-help Lessons and Customer Service

I’ve been doing a lot of work on myself lately, which has led me to read and watch a fair share of self-help material. A lot of it is nonsense, but I did find some valuable advice that I’ve been able to put to...

8 Undeniable Reasons Customer Service Is Important For Your Business

Whether you are a well-established firm or an emerging service provider, you have one thing in common i.e., the root of your business. For service/product-based companies, the customer is the only lifeline that can make or break a brand in the market. To some...

New Technologies That Can Help Protect Your Home

According to statistics, $5 billion is spent annually on anti-virus for our computers. We try anything and everything to keep our information safe, but can we say that we give our homes the same level of protection? For many, unexpected natural disasters, extreme weather...

How Machine Learning & Artificial Intelligence is Transforming the Digital Marketing Industry

People living in this digital world has till now missed the real potential of Artificial Intelligence as well as Machine Learning. Believe it or not, the AI, along with ML, has completely revolutionized the entire digital world and is making a big difference in...

Why Home Repair Companies Should Invest In Customer Service

The idea that customer experience matters is nothing new. For decades, businesses have known that happy customers are return customers, and offering 5-star customer service has always been a priority. However, customer service doesn’t always get the attention it deserves. This is especially true in...

8 Customer-Focused Marketing Tips without Breaking Your Bank

What type of business do you retain to serve your customers? Commonly, the eCommerce or service-based businesses are dependent on the quality of services/products they serve to their customers. In short, the customer is king to such firms. However, with the increasing competition and lack...

The Benefits of Customer Analytics and Data for the Edtech industry

Education businesses are under immense pressure to deliver on promised results in an increasingly competitive landscape. Failure to provide the results that customers want will lead to clients choosing other rivals that are available online. This is why the Edtech industry must begin to...

How Retailers Can Increase the Customer Experience & Their Sales

Every retailer thinks of increasing the sales count as and serves the best to their customers. Further, they also expect to grow their business that can help others too, in terms of job opportunities, financial support to some NGO, and many more. However, the increasing...

The 864 Billion Dollar Marketplace Noone Knows How to Reach (Until Now) – An...

According to a recent report from Staffing Industry Analysts (SIA), a global advisor on staffing and workforce solutions, an estimated 48 million people took on gig work in the US in 2017, with 31% of all US workers performing gig/contingent work in 2017. ...

Can Artificial Intelligence Replace Human Writers?

Since a long time humans have been credited with their writing skills because it is assumed that only humans have the capability to analyze the subject, do research, write and compose a content for different niche. But technology is taking giant leaps and it...

Is Artificial Intelligence the Avengers of the Web Analytics Universe

When we talk about Artificial intelligence, we immediately recollect the science fiction blockbuster movies of the ’80s and ’90s like the Terminator, the Fifth Element and AI. These movies set a pathway for future scientists who have then researched the possibilities of simulating human...

Customers are increasingly seeking a combination of healthy and fun dining

With an increasing number of consumers seeking a healthy lifestyle in all aspects of their daily life, restaurants are recognizing that meeting such needs has to be part of their core business practices. (Photo by Mike Mozart via Flickr (CC BY 2.0)) An expansion of…

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