Guy Stephens
Guy Stephens
Guy is a social customer care trainer/consultant who has been in the social customer care space since 2008. He is also the Co-founder of Snak Academy, which provides online social customer care microlearning for individuals and SMEs.
Social media + language
I once lived in a world where a friend was someone I had got to know over a long period of time, might have...
Media140: social media customer service and the shouty man
I had the pleasure of speaking at the ‘mini’ Media140 last week. I was first up with Richard Baker (@richard_baker). Richard has recently left...
Social media customer service: It’s all about attitude
I was thinking a moment ago that we often mistake the use of social media within a customer service perspective, with the success or...