Guy Tweedale
Guy Tweedale
Guy Tweedale, Senior Vice President, European Operations, has more than 18 years of experience in the IT industry. He brings a wealth of knowledge in the enterprise software arena to Jacada, with a strong focus on business process automation and enhancement in key areas such as customer management, field-based activities and financial control.
Technology isn’t a substitute for great service
On the face of it, the title for this blog is a strange assertion from a senior executive of a company offering technology-based solutions...
Utility companies shouldn’t throw in the customer service towel. Not yet.
Published in Utility Week, 14 May 2010 Yet again the big six UK utility companies have been found wanting in terms of their customer service. ...
Volcanic Ash Flight Crisis a Missed Opportunity in Customer Service
A volcano in Iceland has devastated our world by spewing clouds of ash high into the air and interfering with passing planes. This has...
Even the Daily Mail Rants About Poor Service in UK
It was only a matter of time before the Daily Mail focused in again on one of the things that seems have an impact...
How Does Generation Y View Customer Service?
On 19 May 1986 TIME magazine published an article entitled "Growing pains at 40". The article announced the coming of age of the Baby...