Greg Lloyd
Greg Lloyd is the Marketing Manager at Mindshare Technologies - an enterprise feedback management company.
Welcome to the final part of my four-part blog series. So far, I have discussed getting full executive sponsorship, going beyond surveys to build...
We are now on Part Three in this four-part series on VoC success. Check out the first two keys now if you missed them...
In part one of this four-part blog series, I discussed the first key to VoC success:Get full executive sponsorship. Today, I will focus on...
Developing and launching a Voice of the Customer (VoC) program is no small feat. In fact, it’s a massive undertaking requiring a lot of...
Developing and launching a Voice of the Customer (VoC) program is no small feat. In fact, it’s a massive undertaking requiring a lot of...
Human Interaction Matters Most The most important stage (or stages) of the customer journey almost always take the form of an interaction with a frontline...
Customers are faced with more brand choices than ever before. It’s a trend that’s not going away. Restaurants, hotels, stores, and services alike are...
Perhaps it’s because I’m in the customer experience industry, but whenever I enter a retail store or dine at a restaurant or call in...
The holiday season has come and gone—sort of. No one really experiences the holidays as a neatly wrapped package between Black Friday and the...
While retailers get a lot of attention during the holiday season, food service providers also experience a similarly demanding stretch, thanks to hosting and...