Home Authors Posts by Gigi Peccolo

Gigi Peccolo

Gigi Peccolo
OneReach
Gigi Peccolo is the Content Manager at OneReach, where she is focused on creating content enabling companies to offer effective, meaningful customer support over text message. Gigi is a skilled writer, having served as News Editor at her college newspaper. Gigi received her BA in Journalism Studies and Spanish from the University of Denver, where she graduated Magna Cum Laude with Distinction in Journalism Studies.

25 Statistics on the Power of Positive Customer Service

Customer service stories often surface in a negative light—a service wasn’t cancelled, no one responded to a problem, or a company didn’t deliver on...

What Can You Do to Kickstart Your Self-Service?

Today’s customer service is becoming increasingly digital—35% of interactions now take place on digital channels. In response, more and more businesses are providing support...

New Posts