Javier Jimenez

5 Must Have Digital Experiences for Your Customers

Since consumers have endless opportunities to shop online, they have the luxury to be extremely demanding. They want to be pampered. If a page...

Delivering Top-Notch Online Customer Experiences

Personalized digital services depend on data integration Enabling an excellent e-commerce customer experience (CX) is a top priority for many companies. This is especially...

Digitally transforming e-commerce customer engagement

Enabling excellent e-commerce experiences is a top priority for many companies. This is true now more than ever since B2B e-commerce sales are expected...

6 reasons to adopt a culture of digital disruption

We are living in a topsy-turvy upside-down world that is suddenly post-modern and something more. Old assumptions of doing business are colliding with new...

Black Holes in the Customer Journey

Getting Lost Between the Silos image credit: Magic Software Enterprises Many companies have the goal of gaining a 360-degree view of their customer interactions. However,...

Avoiding 5 Common Mistakes when Integrating Customer Data

In our highly mobile, social and online world, customer experiences occur in real time, across numerous touchpoints and in unstructured ways. Responding to customers...

10 Tips for CRM System Integration Projects

CRM systems integration projects can be very risky. There are at least a dozen oft-quoted industry analyst reports that estimate that the failure rate...

Leveraging Social Media to Build Customer Relationships and Brand Loyalty

Many businesses have pushed all-in on Social Media. In the high-stakes game of customer relationships and reputation, social media can be an excellent channel...

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