George Ward

6 ways to gain buy-in for in-store VoC feedback

Despite scare mongering that the store is dead, ecommerce still only accounted for 8.4% of total retail sales for the third quarter of 2016....

7 crucial CX lessons from the Cyber 5 weekend

The Thanksgiving Holiday period is the busiest shopping weekend in the year, with retailers falling over themselves to grab their share of ecommerce and...

Eight critical omnichannel stats to inform your CX strategies

Omnichannel fulfillment strategies, such as “Buy online, pick up in store” (BOPUS for short) or click-and-collect, can provide a win-win for both you and...

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