Georg Glantschnig
Georg Glantschnig
Georg Glantschnig is General Manager for SAP Service Cloud. Georg leads a global team primarily responsible for defining, developing, building, delivering, and maintaining the end-to-end customer service solution.
Chatbot vs. Human Chat: Mastering the Balancing Act
Disruptive technology has changed the way that consumers interact with businesses at all steps in the customer journey – from awareness to consideration, purchase,...