Ganesh Mukundan

Why Customer Journey Mapping paves the road to Delightful Experiences

Ganesh Mukundan | Sep 19, 2017 729 views 1 Comment

Customer Experience Lessons from Virgin Group

Ganesh Mukundan | Jul 26, 2017 139 views

Customer complaints are a welcome gift for your Business [Infographic]

Ganesh Mukundan | Jul 5, 2017 96 views

Do Perks And Benefits Provided To Employees Impact Customer Happiness?

Ganesh Mukundan | May 28, 2017 103 views

Getting Your Customer Relationship Management Right With Newsletters

Ganesh Mukundan | May 9, 2017 87 views

Forget Customer Service: Here’s Why Customer Empathy Is Better

Ganesh Mukundan | Apr 11, 2017 193 views

How To Deal With Customers ‘On The Fence’

Ganesh Mukundan | Mar 17, 2017 111 views

4 ways Credit Unions can achieve tremendous growth

Ganesh Mukundan | Mar 14, 2017 226 views

8 solid reasons to invest in Customer Experience Management

Ganesh Mukundan | Feb 21, 2017 897 views 2 Comments

16 Extraordinary Benefits of Measuring NPS® in Retail

Ganesh Mukundan | Jan 27, 2017 585 views

The top 11 Customer Experience Resolutions for 2017

Ganesh Mukundan | Jan 6, 2017 405 views

How Technology Is Changing the Face Of Customer Experience (CX)

Ganesh Mukundan | Dec 29, 2016 208 views

3 Trends That Will Make Customer Experience Better In 2017

Ganesh Mukundan | Dec 1, 2016 754 views

4 Ways To Improve Brand Recall During A Marketing Glut

Ganesh Mukundan | Nov 23, 2016 524 views

Why NPS is much better alongside Customer Experience Management

Ganesh Mukundan | Nov 15, 2016 400 views

How To Win Back Customer Trust After A Security Breach

Ganesh Mukundan | Oct 24, 2016 243 views

Understanding the Golden Goose of the NPS® spectrum

Ganesh Mukundan | Oct 19, 2016 81 views

How measuring in-store Customer Experience can be so much fun!

Ganesh Mukundan | Sep 29, 2016 116 views

7 practical ways to collect Customer Feedback

Ganesh Mukundan | Sep 22, 2016 72 views

1 2 Next →

MarketPlace

Featured Resources

iCXM Summit: Using AI to Improve the Customer Experience

[Oct. 12, 19, 26; Webinar] Learn how advanced analytics can help business leaders Know, Engage, and Serve their customers more effectively. Attend CustomerThink's free and virtual iCXM Summit for real-world solutions and case studies showing how AI can improve CX.

Understanding Call Center Quality Assurance Frameworks

Assuring quality customer service requires a plan for the metrics being tracked, calls being monitored, and how agents are engaged. This paper defines and illustrates three contact center frameworks for dealing with data collection and analysis from multiple sources.

CX Leadership: How Top Brands Listen Holistically and Drive Personalized Experiences

[Oct. 31; Webinar] Real cultural transformation occurs with companies empathize with customer feedback and empower their employees to take action. Join this webinar to learn how to best leverage technology to drive personalized interactions with your customers.

Show me the numbers! Join the Upcoming CX Webinar

Tune in with Scott McCallister, CX University’s leading consultant in CX Financial Accountability, to take CX measurement from correlation to hard data linked to financial outcomes. Register today to reserve your digital seat for the live talk on November 15.