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Fred Chua

Fred Chua
I am a Philippine-certified Electronics and Communications Engineer who serves as the CEO of Magellan Solutions Outsourcing Inc. Magellan Solutions is one of the top call centers/BPO companies in the world that can deliver high-performing operations to businesses of any type and any size.

It’s What Your Business Stands For: Crucial Reasons Why You Should Determine Your Unique Selling Proposition

If you want to understand what a unique selling proposition is, it might help you to recall one of the phrases we use to...

Cross-Selling And Upselling Strategies In Outbound Call Centers That Can Deliver Impressive Results To Your Business

Cross-selling and upselling are often used interchangeably, but involve different methods to bring about the same result: higher sales and profits for the business,...

Drive Traffic To Your Website Through Mobile First Strategy

Having a website for a business or brand is one vital marketing tool that every company needs. Having somewhere to go to on the...

Why Call Centers Should Continually Adapt To Digital Transformation

As people are tech savvy and dependent to technology, companies and businesses are adapting to it too. Digital transformation is happening everywhere and people...

Can Blending Artificial Intelligence With Human Expertise Improve Customer Service?

The use of artificial intelligence is very common nowadays. Artificial intelligence is the way computers and systems are programmed to mimic how human beings...

Imagine Having A Positive Customer Experience Plus Operational Efficiencies. Do It With Blended Call Center

It's a common, daily struggle of business owners worldwide. For a very long time, delivering exceptional customer service to each and every client, as...

The Importance Of Microtargeting Approach In Telemarketing And Its Effect On Businesses

Telemarketing is one of the most outsourced BPO services in the world. This service is a kind of marketing tactic that delivers instant sales....

The Use Of Data Mining In Market Segmentation And How It Works For Your Business

Before businesses and companies release their products and services, they first decide on whom to cater those. Different products and services, even if from...

Outsourcing HR Services: The Solution To Insufficient Job Marketing

Finding an employee nowadays seems to be hard. You have to post a job advertisement, call people, and interview them. After you interview the...

Grow Your Shipping Business With The Right Dispatch Service Provider

The shipping industry is mostly dependent on the global trading freely happening today. Some shipping companies are worried as to what the future of...

How A Good Inquiry Handling Service Prevents Cart Abandonment

Online shopping is very trendy lately. People tend to look for what they like online and have it delivered in front of their doorstep...

The Top Reasons Why Travel Agencies Should Start Outsourcing Inbound Reservation Services

Travel agencies are always looking for more consumers like any other business out there. In fact, Statista reported that there will be an...

Proactively Promote Your Business Through Social Media Marketing

Social media marketing is when companies use social media platforms like Twitter, Facebook, and Instagram to promote their business or product. It is also...

The 8 Reasons Why Call Centers Should Embrace Upselling

Agents who handle sales account know very well that looking for a customer who shows real interest in products and services is no easy...

Will The Voice Of The Customer Change Into Email And Chat?

Over time, the voice of the customers in seeking service and support were transmitted through different channels in which inventions and innovations played a...

Cross Selling A Product Is Important And Here’s Why

In every call center company, increasing revenue and profit is as important as achieving great customer satisfaction. But doing that should not only be...

How BPO Companies Benefit from Blended Call Center Services

While some BPOs specialize only in handling incoming calls from customers or making only outbound calls for their clients, there are those who prefer...

Tips on How to Avoid Long Billing Inquiry Wait Times

Most consumers have no problem paying their bills on time, but the time it takes to make a billing inquiry could dissuade them from...

How Can BPO Companies Provide Effective Social Media Customer Care Services?

If you aren’t already enforcing a solid social media strategy for your company, then these statistics might persuade you – 1 in 3 individuals...

Do’s and Dont’s of Outsourcing Your Live Chat Support

Photo by Unsplash.com Ready to outsource your company’s live chat support? Entrusting this business function with a reliable service provider can do wonders for your...

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