Fred Chua
I am a Philippine-certified Electronics and Communications Engineer who serves as the CEO of Magellan Solutions Outsourcing Inc. Magellan Solutions is one of the top call centers/BPO companies in the world that can deliver high-performing operations to businesses of any type and any size.
If you want to understand what a unique selling proposition is, it might help you to recall one of the phrases we use to...
Cross-selling and upselling are often used interchangeably, but involve different methods to bring about the same result: higher sales and profits for the business,...
Having a website for a business or brand is one vital marketing tool that every company needs. Having somewhere to go to on the...
As people are tech savvy and dependent to technology, companies and businesses are adapting to it too. Digital transformation is happening everywhere and people...
The use of artificial intelligence is very common nowadays. Artificial intelligence is the way computers and systems are programmed to mimic how human beings...
It's a common, daily struggle of business owners worldwide. For a very long time, delivering exceptional customer service to each and every client, as...
Telemarketing is one of the most outsourced BPO services in the world. This service is a kind of marketing tactic that delivers instant sales....
Before businesses and companies release their products and services, they first decide on whom to cater those. Different products and services, even if from...
Finding an employee nowadays seems to be hard. You have to post a job advertisement, call people, and interview them. After you interview the...
The shipping industry is mostly dependent on the global trading freely happening today. Some shipping companies are worried as to what the future of...
Online shopping is very trendy lately. People tend to look for what they like online and have it delivered in front of their doorstep...
Travel agencies are always looking for more consumers like any other business out there. In fact, Statista reported that there will be an...
Social media marketing is when companies use social media platforms like Twitter, Facebook, and Instagram to promote their business or product. It is also...
Agents who handle sales account know very well that looking for a customer who shows real interest in products and services is no easy...
Over time, the voice of the customers in seeking service and support were transmitted through different channels in which inventions and innovations played a...
In every call center company, increasing revenue and profit is as important as achieving great customer satisfaction. But doing that should not only be...
While some BPOs specialize only in handling incoming calls from customers or making only outbound calls for their clients, there are those who prefer...
Most consumers have no problem paying their bills on time, but the time it takes to make a billing inquiry could dissuade them from...
If you aren’t already enforcing a solid social media strategy for your company, then these statistics might persuade you – 1 in 3 individuals...
Photo by Unsplash.com Ready to outsource your company’s live chat support? Entrusting this business function with a reliable service provider can do wonders for your...