Frank Pettinato

What’s All the Buzz About?

From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals....

Piggy Wiggly to Chatbots in 100 years

Chatbots are here to stay and are quickly becoming the sound of doing business at home, in the office and on the road. ...

3 New Ways to Think Strategically About Big Data

With seemingly endless data fed into contact centers, coming from any and all source channels — phone calls, chats, emails, texts and social media...

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